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Neo M

1 reviews | Active since Aug 2018

29 Jul 2021, 09:43

Discovery Bank Not Protecting Clients From ********.

I have made three ETFs to a Capitec bank account that belongs to a *******. I acknowledge that I am at fault to make these EFTs and accept I should not have. However, on 23 June, two days after making these deposits, I reached out to my bank (Discovery Bank) to ask for the transactions to be reversed. I am calling Discovery Bank every week to follow up and it seems they are not willing to protect me as their client and recover the ****** money. I have pointed out that my other bank, Sasfin, managed to successfully recover the money I was ****med from Capitec and the funds were reversed back into my account

0
Replies (8)
Discovery Bank
Discovery Bank's reply29 Jul 2021, 21:48
Official
Hi Neo

Thank you for reaching out to us. 

I have requested feedback on this query from our technical team and will inform you once i have received an update. 

Regards 
Girshwin 
NM
Neo M's update02 Aug 2021, 11:24
Reviewer Update
Hi Girshwin.

I still have not received any feedback.

Please assist kindly

Regards
Nei
NM
Neo M's update05 Aug 2021, 07:23
Reviewer Update
It is very disappointing that even after putting a post on Hellopeter Discovery Bank is not bothered to assist.
Discovery Bank
Discovery Bank's reply05 Aug 2021, 18:44
Official
Hi Neo 

Sorry for the delayed response. 

I have reached out to our payments to request urgent feedback on this. 

I do apologies of the inconveniences caused to you. 

In the interim, have you reported this to our ***** department? 

Regards 
Girshwin 
NM
Neo M's update05 Aug 2021, 20:06
Reviewer Update
Yes. I have reported it to the Discovery Bank ***** department.
NM
Neo M's update11 Aug 2021, 11:25
Reviewer Update
Hi Girshwin

Any news on this query? Do you now understand my frustrations, since you also are not able to get feedback within your own organization. Imagine me as a client outside the organization.

I rely on you to assist.

Regards
Neo.
Discovery Bank
Discovery Bank's reply12 Aug 2021, 18:22
Official
Hi Neo 

Thank you for your patience in dealing with this matter. 

Our dispute and payments team has gotten back to me with the following feedback;

The Capitec client gave them consent to provide you with their cell number and blocked the return of funds.  As the debit authority was not successful. You now have the option of opening a case at your nearest police station to seek return of your funds.

Regards 
Girshwin
NM
Neo M's update14 Aug 2021, 01:20
Reviewer Update
My other bank, SASFIN Bank, was able to successfully recover the money that I sent to the Capitec Bank account that the ******* is using. Maybe I should switch to SASFIN completely, because they are willing to protect me as their client.