Discovery Bank not interested in clients only their own pockets

Discovery Bank.

I migrated to the discovery bank as I was no longer able to keep my Discovery card with FNB, therefore not out of choice but rather procedure. First issue - I have to call monthly to reverse banking charges as they do not offer a “downgraded” option. This costs me a phone call and my time. And for the last 3 months was not even done!! Second issue - I was advised that my previous card would remain on the portal which it is, for the purpose of any transactions or refunds which it doesn’t. I received two refunds from computicket (actually I have not...) as it was done to the old card and not the new card. I called Discovery to rectify and place my refunds into my new card. I was told send the proof of payment to the discovery email and then call us again to make sure we receive it.... Why must I call you? Anyway I did... I was advised that it would be escalated and I would receive feedback by close of business that Friday.. I did not. On Monday morning I called and explained how unhappy I was and this is unacceptable, we got cut off and not a single phone call was returned or even an email. I called again in the afternoon of the Monday and once AGAIN explained the unhappiness and that I wanted to speak to a supervisor immediately... which I have not, I was also told by close of business it would be resolved, well it’s close of business on Monday and no response, feedback nothing!!! Third issue- I pay on average R300/R400 a month in fees, last month without notice nor warning I was devoted R780 for fees, so this is costing me more then any other option I had. Fourth issue- I now have a vitality option which pays my funds into their instead of my card as it was with FNB so I now have to go and physically move the funds myself..... inconvenience. So final issue - I am paying interest on a higher amount, while they earn interest in my funds and do NOTHING about it. Side note: I have a new phone went into Capitec my primary bank to have the bank app verified, I received a phone call two days later to ask if everything is working and ok. Moral of this story: Discovery bank has zero customer care, service or interest in serving the client. Conclusion when I ever get this resolved I will be cancelling my credit card at Discovery bank, Medical aid at Discovery Medical, Car and household insurance with Discovery and move to a company that actually cares about their clients. Absolutely unacceptable, avoid Discovery bank at all costs!!!