FM
Floyd M
1 reviews | Active since Sept 2015
12 Jan 2023, 11:09
Discovery Bank Not Good enough!
Discovery Bank is good but it needs some improvements. I left my phone at home and couldn't login to my online banking because Discovery Bank sends a two factor verification to your linked device in order to grant access. I had a very important payment to make and i couldn't login. Surely Discovery can come up with a better way to let people to log into their accounts using another form of verification even if you don't have your phone with you.
So for new users, if you lose your phone you must forget about getting access to your account to make payments/transfers etc.
Helpful (0)
Replies (1)0
Replies (1)Discovery Bank's replyOfficial
12 Jan 2023, 11:18Hi Floyd
I am sorry this has caused you so much frustration.
As a digital bank, it is our priority to heighten our security features and as a previously proven case, the two factor authentication is our risk management response.
I will still log your complaint with our systems team to increase the priority of your request.
I am sorry you couldn't make your urgent payments.
Regards,
Palehelo
I am sorry this has caused you so much frustration.
As a digital bank, it is our priority to heighten our security features and as a previously proven case, the two factor authentication is our risk management response.
I will still log your complaint with our systems team to increase the priority of your request.
I am sorry you couldn't make your urgent payments.
Regards,
Palehelo
Discovery Bank's reply12 Jan 2023, 11:18
Official
Hi Floyd
I am sorry this has caused you so much frustration.
As a digital bank, it is our priority to heighten our security features and as a previously proven case, the two factor authentication is our risk management response.
I will still log your complaint with our systems team to increase the priority of your request.
I am sorry you couldn't make your urgent payments.
Regards,
Palehelo
I am sorry this has caused you so much frustration.
As a digital bank, it is our priority to heighten our security features and as a previously proven case, the two factor authentication is our risk management response.
I will still log your complaint with our systems team to increase the priority of your request.
I am sorry you couldn't make your urgent payments.
Regards,
Palehelo
