HH
Henry H
1 reviews | Active since Mar 2015
08 Jun 2026, 13:25
Discovery Bank - not closing bank account
Discovery Bank - worst bank ever.... My wife had a credit card account with them since they opened up. The account was paid up in March 2026 and we have been trying to close the account since then - every time getting told we must pay the bank fees which accrued afterwards because they didn't close the account when the account was at zero balance in March
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Discovery Bank's replyOfficial
08 Jun 2026, 13:32Hi Henry,
We sincerely apologize for the frustration and inconvenience you and your wife have experienced while trying to close the credit card account. This is certainly not the level of service we aim to provide.
To ensure that we can properly investigate and resolve this matter, we kindly ask that your wife contacts us directly so that we can securely access her profile and assist further.
We appreciate your feedback and the opportunity to make this right.
Regards,
The Discovery Bank Team
We sincerely apologize for the frustration and inconvenience you and your wife have experienced while trying to close the credit card account. This is certainly not the level of service we aim to provide.
To ensure that we can properly investigate and resolve this matter, we kindly ask that your wife contacts us directly so that we can securely access her profile and assist further.
We appreciate your feedback and the opportunity to make this right.
Regards,
The Discovery Bank Team
Discovery Bank's reply08 Jun 2026, 13:32
Official
Hi Henry,
We sincerely apologize for the frustration and inconvenience you and your wife have experienced while trying to close the credit card account. This is certainly not the level of service we aim to provide.
To ensure that we can properly investigate and resolve this matter, we kindly ask that your wife contacts us directly so that we can securely access her profile and assist further.
We appreciate your feedback and the opportunity to make this right.
Regards,
The Discovery Bank Team
We sincerely apologize for the frustration and inconvenience you and your wife have experienced while trying to close the credit card account. This is certainly not the level of service we aim to provide.
To ensure that we can properly investigate and resolve this matter, we kindly ask that your wife contacts us directly so that we can securely access her profile and assist further.
We appreciate your feedback and the opportunity to make this right.
Regards,
The Discovery Bank Team