BE
Bob E
1 reviews | Active since Feb 2023
28 Dec 2022, 10:10
Discovery Bank - Not!
Discovery Bank allowed for the processing of a ********** charge on my bank account, agreed to reverse it in August. I have asked them to send me proof of the credit, and they keep sending me the original debit. I am sick and tired of phoning them over and over again for the same issue. Are they going to re-imburse me for all my time I have spent on this matter I wonder? Bob Eedes - ***
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
29 Dec 2022, 09:16Hi Robert
I am currently investigating your query with the ***** Department so that we can get this resolved.
I will revert back with feedback.
Regards
Beatrice.
I am currently investigating your query with the ***** Department so that we can get this resolved.
I will revert back with feedback.
Regards
Beatrice.
Discovery Bank's reply29 Dec 2022, 09:16
Official
Hi Robert
I am currently investigating your query with the ***** Department so that we can get this resolved.
I will revert back with feedback.
Regards
Beatrice.
I am currently investigating your query with the ***** Department so that we can get this resolved.
I will revert back with feedback.
Regards
Beatrice.
BE
Bob E's updateReviewer Update
30 Dec 2022, 14:12Hi Beatrice, Discovery have investigated this umteenth times, confirmed the ***** and said they would refund me at least 2 months ago now. Why the need for another investigation? Please expediate and confirm credit today!
BE
Bob E's update30 Dec 2022, 14:12
Reviewer Update
Hi Beatrice, Discovery have investigated this umteenth times, confirmed the ***** and said they would refund me at least 2 months ago now. Why the need for another investigation? Please expediate and confirm credit today!
Discovery Bank's replyOfficial
03 Jan 2023, 06:01Hi Robert
I will be contacting you today with feedback.
Regards
Beatrice.
I will be contacting you today with feedback.
Regards
Beatrice.
Discovery Bank's reply03 Jan 2023, 06:01
Official
Hi Robert
I will be contacting you today with feedback.
Regards
Beatrice.
I will be contacting you today with feedback.
Regards
Beatrice.
BE
Bob E's updateReviewer Update
04 Jan 2023, 06:59Good Morning Beatrice, I am still waiting for your feedback?
Bob
Bob
BE
Bob E's update04 Jan 2023, 06:59
Reviewer Update
Good Morning Beatrice, I am still waiting for your feedback?
Bob
Bob
BE
Bob E's updateReviewer Update
09 Jan 2023, 14:57Good Morning Beatrice, I am still waiting for your feedback?
Bob
Bob
BE
Bob E's update09 Jan 2023, 14:57
Reviewer Update
Good Morning Beatrice, I am still waiting for your feedback?
Bob
Bob
Discovery Bank's replyOfficial
11 Jan 2023, 13:29Hi Robert
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
Discovery Bank's reply11 Jan 2023, 13:29
Official
Hi Robert
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
As per the LoungeKey benefit policy once you exceed your six free visits a year, it automatically charges to your Discovery Bank account which is linked to the benefit.
This can not be reversed as you have exceeded your visits and it is not *****.
The charge to your account is valid.
Regards
Beatrice.
BE
Bob E's updateReviewer Update
09 Feb 2023, 16:55 Wed 2023/02/08 14:42 Hi Nancy I have no record, signed contract, accepted terms and conditions, or terms and conditions sent to me on several occasions? Please send me my signed copy, be it an electronic record or a physical one. It must be an immutable record of me signing and agreeing, obviously. I will be logging this issue on hello peter. Discoveries position on this is most concerning and shows scant regard for the law, principle or real customer concern.Regards Bob From: Nancy Mahlo <***>
Sent: Wednesday, 08 February 2023 14:27
To: Bob Eedes <***>
Subject: RE: 2. Discovery Bank ***** - CASE #[***] - LoungeKey Query Feedback *** (***).. Good day Bob, Please note that by using the benefit you are effectively agreeing to the terms and conditions thereof. This is also stipulated in the terms and condition sent to you on several occasions. Kindly note that all final feedback has been sent to you and no further feedback will be provided on this matter. Should you not be entirely satisfied with the outcome of your complaint, you have the right to contact the Ombudsman for Banking Services in South Africa. Details are as follows:
| Nancy Mahlo Executive Relationship Manager Discovery Bank
Vitality Status: Diamond
Discovery: 1 Discovery Place, Sandton | PO Box 786722, Sandton 2146 Find out more about other Discovery products
Sent: Wednesday, 08 February 2023 14:27
To: Bob Eedes <***>
Subject: RE: 2. Discovery Bank ***** - CASE #[***] - LoungeKey Query Feedback *** (***).. Good day Bob, Please note that by using the benefit you are effectively agreeing to the terms and conditions thereof. This is also stipulated in the terms and condition sent to you on several occasions. Kindly note that all final feedback has been sent to you and no further feedback will be provided on this matter. Should you not be entirely satisfied with the outcome of your complaint, you have the right to contact the Ombudsman for Banking Services in South Africa. Details are as follows:
- Contact number: ***.
- Email: ***.
- Website: https://www.obssa.co.za/
| Nancy Mahlo Executive Relationship Manager Discovery Bank
Vitality Status: Diamond
Discovery: 1 Discovery Place, Sandton | PO Box 786722, Sandton 2146 Find out more about other Discovery products
BE
Bob E's update09 Feb 2023, 16:55
Reviewer Update
Wed 2023/02/08 14:42 Hi Nancy I have no record, signed contract, accepted terms and conditions, or terms and conditions sent to me on several occasions? Please send me my signed copy, be it an electronic record or a physical one. It must be an immutable record of me signing and agreeing, obviously. I will be logging this issue on hello peter. Discoveries position on this is most concerning and shows scant regard for the law, principle or real customer concern.Regards Bob From: Nancy Mahlo <***>
Sent: Wednesday, 08 February 2023 14:27
To: Bob Eedes <***>
Subject: RE: 2. Discovery Bank ***** - CASE #[***] - LoungeKey Query Feedback *** (***).. Good day Bob, Please note that by using the benefit you are effectively agreeing to the terms and conditions thereof. This is also stipulated in the terms and condition sent to you on several occasions. Kindly note that all final feedback has been sent to you and no further feedback will be provided on this matter. Should you not be entirely satisfied with the outcome of your complaint, you have the right to contact the Ombudsman for Banking Services in South Africa. Details are as follows:
| Nancy Mahlo Executive Relationship Manager Discovery Bank
Vitality Status: Diamond
Discovery: 1 Discovery Place, Sandton | PO Box 786722, Sandton 2146 Find out more about other Discovery products
Sent: Wednesday, 08 February 2023 14:27
To: Bob Eedes <***>
Subject: RE: 2. Discovery Bank ***** - CASE #[***] - LoungeKey Query Feedback *** (***).. Good day Bob, Please note that by using the benefit you are effectively agreeing to the terms and conditions thereof. This is also stipulated in the terms and condition sent to you on several occasions. Kindly note that all final feedback has been sent to you and no further feedback will be provided on this matter. Should you not be entirely satisfied with the outcome of your complaint, you have the right to contact the Ombudsman for Banking Services in South Africa. Details are as follows:
- Contact number: ***.
- Email: ***.
- Website: https://www.obssa.co.za/
| Nancy Mahlo Executive Relationship Manager Discovery Bank
Vitality Status: Diamond
Discovery: 1 Discovery Place, Sandton | PO Box 786722, Sandton 2146 Find out more about other Discovery products
Discovery Bank's replyOfficial
13 Feb 2023, 08:50Hi Robert
You have been provided with the final feedback regarding your case.
Should you wish to take up the matter further, you can contact the Ombudsman for Banking Services in South Africa.
Regards
Beatrice.
You have been provided with the final feedback regarding your case.
Should you wish to take up the matter further, you can contact the Ombudsman for Banking Services in South Africa.
Regards
Beatrice.
Discovery Bank's reply13 Feb 2023, 08:50
Official
Hi Robert
You have been provided with the final feedback regarding your case.
Should you wish to take up the matter further, you can contact the Ombudsman for Banking Services in South Africa.
Regards
Beatrice.
You have been provided with the final feedback regarding your case.
Should you wish to take up the matter further, you can contact the Ombudsman for Banking Services in South Africa.
Regards
Beatrice.