Discovery Bank - No way to contact from overseas. Zero support.
I have been a good Discovery customer for many years. I have just paid up my credit card, after requesting time and time again for a replacement card for my then, nearly expired card, with no response. I am temporarily residing in China which means I cannot make phone calls out of the country.
My problem with Discovery Bank is that there is absolutely no way of contacting them via email. I eventually sent an email to the complaints department which immediately bounced back.
I have paid the card in full now and wish for it to be completely canceled, however, when using the information on Google about a route to go via the app, my card does not feature under 'cards' on the app, possibly because of the reason it has finally expired.
Discovery Bank, do not charge me for admin fees for a card fully paid up and for a card I cannot reach you AT ALL in order to ensure is completely canceled. Please get in contact with me immediately via email (you have my email address on record) to let me know you have finally and completely canceled my credit card. You may try via cell phone, too, as some calls do come through, it's just that I have no way of calling out as there is a country ban.
Due to the time difference, you may call between 10:30am - 3pm in the week.
I will look into your query and provide feedback once received.
Regards,
Yuvna
I will look into your query and provide feedback once received.
Regards,
Yuvna
Thank you for your patience.
I see that an account closure case has been logged for you by our Complaints team and they have responded to your email sent to them. An email has been sent to you as well to confirm the closure of your account.
Please reach out if there is anything else we can assist with.
Have a good day further.
Regards,
Yuvna
Thank you for your patience.
I see that an account closure case has been logged for you by our Complaints team and they have responded to your email sent to them. An email has been sent to you as well to confirm the closure of your account.
Please reach out if there is anything else we can assist with.
Have a good day further.
Regards,
Yuvna
