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Nick R
1 reviews | Active since Jan 2019
09 Sept 2019, 14:22
Discovery Bank no so cool!
Oh no, big mistake joining Discovery Bank credit card. They added a monthly Vitality money fee with no consent and then they are unable to remove the 'benefit' as the system does not 'yet" allow that - just got off the phone with them after waiting 30 min in a queue. They further states on their website that you can save up to 100% on gym fees but on asking more info, I was told you have to open a transactional account as well (some R255 / month additional charge) to save like 25% extra on gym fees :-(. I then, out of curiosity, asked how do I 'upgrade' my credit card account and was told I cannot upgrade. Oh no... I gave them a try but guess that will end soon.
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Discovery Bank's replyOfficial
11 Sept 2019, 13:29Good Day Nick Thank you for bringing you concerns to your attention. We aim to create a dazzling experience for each and every client, so we are very sorry for the frustration this has caused. We have received an amazing amount of interest from SA to upgrade their banking to the world’s first behavioural bank, so our call centres and other servicing platforms are experiencing an overwhelming number of responses. This being said you query is important to us. Vitality Money
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection.
For these reasons, we will not be able to refund your contribution or cancel the benefit. Bank Gym Benefit
In order to qualify for the gym benefit you need to have a Vitality Health plan that has a gym contract through Vitality. In addition, only full suite clients qualify for the Bank Gym benefit. Standalone credit card or clients with a standalone credit card and PAYT transactional account does not qualify.
The Discovery banking app currently does not have the functionality to upgrade accounts, however, this is currently being tested with our developers and will soon go live. We’re working hard to introduce new functions almost every week. Building a real-time fully digital bank from the ground up has been a challenging yet exciting experience. Although not all features are available yet, we look forward to these new features soon. Please keep your eye on the Discovery Bank app for updates. Kind regards
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection.
For these reasons, we will not be able to refund your contribution or cancel the benefit. Bank Gym Benefit
In order to qualify for the gym benefit you need to have a Vitality Health plan that has a gym contract through Vitality. In addition, only full suite clients qualify for the Bank Gym benefit. Standalone credit card or clients with a standalone credit card and PAYT transactional account does not qualify.
The Discovery banking app currently does not have the functionality to upgrade accounts, however, this is currently being tested with our developers and will soon go live. We’re working hard to introduce new functions almost every week. Building a real-time fully digital bank from the ground up has been a challenging yet exciting experience. Although not all features are available yet, we look forward to these new features soon. Please keep your eye on the Discovery Bank app for updates. Kind regards
Discovery Bank's reply11 Sept 2019, 13:29
Official
Good Day Nick Thank you for bringing you concerns to your attention. We aim to create a dazzling experience for each and every client, so we are very sorry for the frustration this has caused. We have received an amazing amount of interest from SA to upgrade their banking to the world’s first behavioural bank, so our call centres and other servicing platforms are experiencing an overwhelming number of responses. This being said you query is important to us. Vitality Money
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection.
For these reasons, we will not be able to refund your contribution or cancel the benefit. Bank Gym Benefit
In order to qualify for the gym benefit you need to have a Vitality Health plan that has a gym contract through Vitality. In addition, only full suite clients qualify for the Bank Gym benefit. Standalone credit card or clients with a standalone credit card and PAYT transactional account does not qualify.
The Discovery banking app currently does not have the functionality to upgrade accounts, however, this is currently being tested with our developers and will soon go live. We’re working hard to introduce new functions almost every week. Building a real-time fully digital bank from the ground up has been a challenging yet exciting experience. Although not all features are available yet, we look forward to these new features soon. Please keep your eye on the Discovery Bank app for updates. Kind regards
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals. Because of this, we have built Vitality Money into the Discovery Bank product selection.
For these reasons, we will not be able to refund your contribution or cancel the benefit. Bank Gym Benefit
In order to qualify for the gym benefit you need to have a Vitality Health plan that has a gym contract through Vitality. In addition, only full suite clients qualify for the Bank Gym benefit. Standalone credit card or clients with a standalone credit card and PAYT transactional account does not qualify.
The Discovery banking app currently does not have the functionality to upgrade accounts, however, this is currently being tested with our developers and will soon go live. We’re working hard to introduce new functions almost every week. Building a real-time fully digital bank from the ground up has been a challenging yet exciting experience. Although not all features are available yet, we look forward to these new features soon. Please keep your eye on the Discovery Bank app for updates. Kind regards