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Corne C
1 reviews | Active since May 2016
02 Jan 2024, 13:37
Discovery Bank no service
I closed my credit card account, and received an email on the 20th stating my account closed with a positive balance, requesting my bank details for a refund I've sent the requested information on same day. Haven't received any updates, amount, paid etc. Followed up with email on 30th. No response. Phoned this morning. Person can't assist, needs to escalate. So nothing happened in 2 weeks on this query.
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Discovery Bank's replyOfficial
05 Jan 2024, 18:57Hi Corne
Thank you for reaching out.
I have looked into your query and a settlement of account letter was sent to you on the 18/12/2023 requesting you to pay R 1 126.72 to settle your account. We note that we received your settlement payment in full on the same day. When closing your account, we take into account any pro-rata fees and interest owing on the account.The pro-rata fees and interest was charged on the 23/12/2023 after the request for documents was sent to you for a refund of a possible positive balance. When the pro-rata fees and interest was charged, this then settled your account in full and left no remaining positive balance on your account to be refunded to you.
Please be rest assured that we have closed your Discovery Bank Credit card and Vitality Savings account and an email confirmation was sent to you as well.
Apologies for the inconvenice caused.
Thank you,
Yuvna
Thank you for reaching out.
I have looked into your query and a settlement of account letter was sent to you on the 18/12/2023 requesting you to pay R 1 126.72 to settle your account. We note that we received your settlement payment in full on the same day. When closing your account, we take into account any pro-rata fees and interest owing on the account.The pro-rata fees and interest was charged on the 23/12/2023 after the request for documents was sent to you for a refund of a possible positive balance. When the pro-rata fees and interest was charged, this then settled your account in full and left no remaining positive balance on your account to be refunded to you.
Please be rest assured that we have closed your Discovery Bank Credit card and Vitality Savings account and an email confirmation was sent to you as well.
Apologies for the inconvenice caused.
Thank you,
Yuvna
Discovery Bank's reply05 Jan 2024, 18:57
Official
Hi Corne
Thank you for reaching out.
I have looked into your query and a settlement of account letter was sent to you on the 18/12/2023 requesting you to pay R 1 126.72 to settle your account. We note that we received your settlement payment in full on the same day. When closing your account, we take into account any pro-rata fees and interest owing on the account.The pro-rata fees and interest was charged on the 23/12/2023 after the request for documents was sent to you for a refund of a possible positive balance. When the pro-rata fees and interest was charged, this then settled your account in full and left no remaining positive balance on your account to be refunded to you.
Please be rest assured that we have closed your Discovery Bank Credit card and Vitality Savings account and an email confirmation was sent to you as well.
Apologies for the inconvenice caused.
Thank you,
Yuvna
Thank you for reaching out.
I have looked into your query and a settlement of account letter was sent to you on the 18/12/2023 requesting you to pay R 1 126.72 to settle your account. We note that we received your settlement payment in full on the same day. When closing your account, we take into account any pro-rata fees and interest owing on the account.The pro-rata fees and interest was charged on the 23/12/2023 after the request for documents was sent to you for a refund of a possible positive balance. When the pro-rata fees and interest was charged, this then settled your account in full and left no remaining positive balance on your account to be refunded to you.
Please be rest assured that we have closed your Discovery Bank Credit card and Vitality Savings account and an email confirmation was sent to you as well.
Apologies for the inconvenice caused.
Thank you,
Yuvna