1 reviews | Active since Jan 2021
Discovery Bank, No option to disable swipe option on card
Discovery Bank, in my opinion is not up to date in terms of technology and on line banking.
When my Discovery Bank card was replaced after a *******, there was option to use the pin only and disable the swipe option.
Capitec, however offered this option to me, without my asking. Capitec offer the option of disabling the swipe option and only using the pin.
After being ******, I felt using the pin and not swipe option is a much safer option and I do not understand why Discovery Bank cannot offer this option. Once again, in my opinion, Discovery Bank is putting our money at risk.
In addition, in the critical 15 to 30 minutes after the *******, I was unable to get through to The Discovery Bank ***** line. Even the Discovery Bank client service person said they were stuggeling to get through to the ***** line.
We see that you have had a case opened regarding this and that feedback was provided to you. We have shared your online complaint with the executive relationship manager who handled your case to go through your query.
Kind regards,
Tyrone
We see that you have had a case opened regarding this and that feedback was provided to you. We have shared your online complaint with the executive relationship manager who handled your case to go through your query.
Kind regards,
Tyrone
