Discovery Bank -No Client Service

Case No ***6

I’m a Discovery Credit Card holder and have been trying to lodge a Credit Card Dispute with Discovery for the last 10 days . Time is obviously of the essence but for reasons that appear to be sheer incompetence, one cannot get that department to acknowledge receipt of my documentation submitted. I have sent a countless number of emails from all my email accounts and even my gmail account just to ensure my emails are received by Discovery but to no avail, they do not confirm receipt . Have made many phone calls to their Customer Service Call centre and explained my story so many times and have been assured that my matter will be expedited to a Team Leader and someone will be in touch but no one has called!!

When one calls the Discovery Call Centre before being transferred to a consultant ,a recorded message assures one that the calls are recorded and monitored for quality purposes ……. .obviously they do not have a clue what quality is !!

ALL I GET FROM EACH CALL IS A DIFFERENT REFERENCE NUMBER MY GOODNESS DISCOVERY ARE GREAT AT GIVING OUT REFERENCE NUMBERS ….. THE BEST IN THE COUNTRY !!!

When I suggested to the Call centre consultant I wanted to complain about the Credit Card Dispute procedure ,she told me the process would take 21 days before they got back to me about the complaint, thats ridiculous . ClearlyDiscovery do not take their customers seriously to have a complaints process that will only respond in 21 days !

Thank the lord I’ve not been tempted to my move my car insurance and bank account to Discovery !!!

WHAT A USELESS ORGANISATION