IL
Ivor L
1 reviews | Active since Jun 2013
06 Apr 2024, 16:18
Discovery Bank nightmare .
Well , what a run around. Geo location to verify my address did not work . Scanned and sent proof of address , system says its incomplete . Try to activate card , no good , keeps sending OTP to my wife's number as she is the primary Discovery member . Tried to sort out by phone - first consultant put the phone down on me . Second one was so rude and arrogant to my wife , unbelievable. Unfortunately I put 2k into the account to test , now I can't get it out . Just want my 2k back and I will burn this card . Stay away , far away from this bank . They say start transacting within 30 minutes - I'm at 30 days , no joy .
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Discovery Bank's replyOfficial
09 Apr 2024, 14:16Hi Ivor
We appreciate your feedback.
I have reviewed your profile. Please re-upload a proof of residence document, the utility bill you have been uploading seems to be cut or incomplete. Ensure that all four corners of each page of the document are included when you upload it on your bank app - that's the reason why it keeps getting declined.
Secondly, if you are the primary account holder of this bank account you need to remove your wife's number and insert yours on the bank app, because for all transactions or actions that need verification the OTP would be sent to the primary number connected to this bank account. You can update your contact details on the bank app under "More" then go to your "Info and settings".
Best regards,
Mpho
We appreciate your feedback.
I have reviewed your profile. Please re-upload a proof of residence document, the utility bill you have been uploading seems to be cut or incomplete. Ensure that all four corners of each page of the document are included when you upload it on your bank app - that's the reason why it keeps getting declined.
Secondly, if you are the primary account holder of this bank account you need to remove your wife's number and insert yours on the bank app, because for all transactions or actions that need verification the OTP would be sent to the primary number connected to this bank account. You can update your contact details on the bank app under "More" then go to your "Info and settings".
Best regards,
Mpho
Discovery Bank's reply09 Apr 2024, 14:16
Official
Hi Ivor
We appreciate your feedback.
I have reviewed your profile. Please re-upload a proof of residence document, the utility bill you have been uploading seems to be cut or incomplete. Ensure that all four corners of each page of the document are included when you upload it on your bank app - that's the reason why it keeps getting declined.
Secondly, if you are the primary account holder of this bank account you need to remove your wife's number and insert yours on the bank app, because for all transactions or actions that need verification the OTP would be sent to the primary number connected to this bank account. You can update your contact details on the bank app under "More" then go to your "Info and settings".
Best regards,
Mpho
We appreciate your feedback.
I have reviewed your profile. Please re-upload a proof of residence document, the utility bill you have been uploading seems to be cut or incomplete. Ensure that all four corners of each page of the document are included when you upload it on your bank app - that's the reason why it keeps getting declined.
Secondly, if you are the primary account holder of this bank account you need to remove your wife's number and insert yours on the bank app, because for all transactions or actions that need verification the OTP would be sent to the primary number connected to this bank account. You can update your contact details on the bank app under "More" then go to your "Info and settings".
Best regards,
Mpho