Discovery Bank needs to take a look at itself

Discovery Bank is quite good. However it does have a problem particularly when it comes to dealing with people who deaf, had a speech-type stroke etc. Discovery insists that you only deal with it by phone calls. There are two problems with this. * The account holder has no record of the conversation; * The person who cannot hear or speak properly a problem. I had a stroke and although recovered still have a problem with words which make telephone calls quite difficult. The bank needs to allow internet access for these reasons. There are not enough banks to take on Discovery at cheaper prices. It should stop deciding for customers what their needs are and listen to customers.