Discovery Bank needs personal touch

The rating is only for after sale service and not the product itself. I love the bank but to speak to someone to help you is a pain. Your Social Media management is terrible, wanting me to discuss my problems in the comments instead of phoning me. Nobody is answering messages, and phoning is pain because I keep getting referred. You easily sell a product but then nobody takes you through the workings of it - I have to swim through copious amounts of information and automations and robots and no answer yet. as wonderful and modern as you are - you are complicated with no personal touch