Discovery Bank must shutdown!

For two months trying to open my mother's account online and till today we have been unsuccessful. I have sent several emails and called in to get assistance and I even sent a screen video as to what happens when we try to verify my mum's ID. It seems as if no one at Discovery Bank knows how to assist a client in a case like mine. So I suggest Discovery Bank shut down because they are unable to solve a case like this. It is pointless for them to still be in business if they are unable to solve a simple case like this. Imagine from April till now this case has not been resolved.