PG
PAUL G

1 reviews | Active since Jun 2018

14 Apr 2020, 14:12

Discovery Bank Money *****!

i was a Discovery Credit Card holder and an FNB client however i decided to cancel my Discovery Credit Card when they decided to move across on their own. i would have assumed that the account and card would have been full and completely cancel upon my submission of the cancellation documents. During the month of February i deposited cash into my Credit Card from an FNB ATM with my FNB card but the money some reason went into a Discovery account that does not exist. i contacted Discovery Bank to started the process of recovering my money from them. Discovery Bank has acknowledged receiving my money but is giving me a complete run around to pay back MY MONEY! Today is the 14/04/2020 they have yet to pay back my money and every time i call them. they have a new excuse.

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Replies (1)
Discovery Bank
Discovery Bank's reply30 Apr 2020, 17:33
Official
Good day Paul,

Thank you for bringing this to our attention.

I would like to apologise for the delay in responding to you. We have been receiving an influx of messages on this platform and trying our best to respond to all.

Our records show that the funds in question have been returned to you. As such, all of your Discovery banking products have been terminated.

I thank you for your past support.

Kind Regards
Nancy