SL
Sikho L
1 reviews | Active since Aug 2016
14 May 2021, 21:30
Discovery Bank Mobile App
Good day
I'm so disappointed that the latest version of Discovery Bank App only works with face recognition. Is this restriction really necessary? Why can't I be allowed to use the app with fingerprint authentication as I was able to do so previously?
I've had to uninstall my Discovery app as the camera on my phone is not working. This is definitely not dazzling me, the assumption that everyone has working camera phone is short sighted and dangerous.
Regards Sikho
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Discovery Bank's replyOfficial
17 May 2021, 14:16Hi Sikho
I'm sorry to hear this. The Discovery Bank app will only ask for facial verification upon on boarding. After this has happened, you should not be asked to do this again. There is an instance where we did ask clients to take another selfie verification when updating the Discovery Bank app, however this was for iOS users which was needed in order to make use of the Apple Pay benefit.
Regards
AJ
I'm sorry to hear this. The Discovery Bank app will only ask for facial verification upon on boarding. After this has happened, you should not be asked to do this again. There is an instance where we did ask clients to take another selfie verification when updating the Discovery Bank app, however this was for iOS users which was needed in order to make use of the Apple Pay benefit.
Regards
AJ
Discovery Bank's reply17 May 2021, 14:16
Official
Hi Sikho
I'm sorry to hear this. The Discovery Bank app will only ask for facial verification upon on boarding. After this has happened, you should not be asked to do this again. There is an instance where we did ask clients to take another selfie verification when updating the Discovery Bank app, however this was for iOS users which was needed in order to make use of the Apple Pay benefit.
Regards
AJ
I'm sorry to hear this. The Discovery Bank app will only ask for facial verification upon on boarding. After this has happened, you should not be asked to do this again. There is an instance where we did ask clients to take another selfie verification when updating the Discovery Bank app, however this was for iOS users which was needed in order to make use of the Apple Pay benefit.
Regards
AJ