MM
Michael M
1 reviews | Active since Mar 2009
26 Nov 2019, 23:18
DISCOVERY BANK MIGRATION THE WORST DECISION EVER ! PLEASE SORT OUT THIS
Worst mistake of my life, I have had a blue pre-funded credit card that was administered by FNB for over five years, never had any issues, until the week my card was migrated, suddenly I was owing them 188,86 that they could not explain. The pre-funded card has a R1.00 limit so there is no way I could have overdrawn the card, it is one of those no money no transaction . I am ****ed that they even had the nerve to deduct my other account to settle this nonsense without my permission. I was told that some Leann was going to call me to correct the mess, but nothing happened. THE MIGRATION WAS THE WORST MESSUP I HAVE EVER EXPERIENCE. AND PLEASE SORT THIS MESS AS I WILL NEVER PAY THIS AMOUNT. HOW CAN I OWE A BANK WITH A CREDIT LIMIT OF R1.00. YOU HAVE NEVER LOANED ME ANY MONEY
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Michael M's updateReviewer Update
29 Nov 2019, 14:54You need to get your facts right and for a bank I don't need to give a lecture on accounting practices.
1. A fee of R90 was already debited from my account which was still under FNB. This fee was always been paid monthly in advance.
2. The transaction at Sasol Garage was approved before the migration, meaning that since this is a R1.00 credit card, there was enough funds for the transaction to go through, it is immaterial when it was banked, if there was no money on the day I swiped my card the R206 would have been declined.
3. The R36.69 credit balance was to be used for the prorated fee you are referring to although this means you have charged me twice as the fee was already paid from the R500 debit order that I already paid .
YOU NEED TO CORRECT THIS AS I WILL BE REPORTING THIS TO THE FSCA BANKING DEPARTMENT. FOR YOUR RECORD I AM ONE OF THE FSCA STAFF MEMBER AS WELL AND IT IS VERY APPALLING TO SEE THAT YOU RESORT TO RESOLVE ISSUE VIA THIS MEDEIUM.
1. A fee of R90 was already debited from my account which was still under FNB. This fee was always been paid monthly in advance.
2. The transaction at Sasol Garage was approved before the migration, meaning that since this is a R1.00 credit card, there was enough funds for the transaction to go through, it is immaterial when it was banked, if there was no money on the day I swiped my card the R206 would have been declined.
3. The R36.69 credit balance was to be used for the prorated fee you are referring to although this means you have charged me twice as the fee was already paid from the R500 debit order that I already paid .
YOU NEED TO CORRECT THIS AS I WILL BE REPORTING THIS TO THE FSCA BANKING DEPARTMENT. FOR YOUR RECORD I AM ONE OF THE FSCA STAFF MEMBER AS WELL AND IT IS VERY APPALLING TO SEE THAT YOU RESORT TO RESOLVE ISSUE VIA THIS MEDEIUM.
MM
Michael M's update29 Nov 2019, 14:54
Reviewer Update
You need to get your facts right and for a bank I don't need to give a lecture on accounting practices.
1. A fee of R90 was already debited from my account which was still under FNB. This fee was always been paid monthly in advance.
2. The transaction at Sasol Garage was approved before the migration, meaning that since this is a R1.00 credit card, there was enough funds for the transaction to go through, it is immaterial when it was banked, if there was no money on the day I swiped my card the R206 would have been declined.
3. The R36.69 credit balance was to be used for the prorated fee you are referring to although this means you have charged me twice as the fee was already paid from the R500 debit order that I already paid .
YOU NEED TO CORRECT THIS AS I WILL BE REPORTING THIS TO THE FSCA BANKING DEPARTMENT. FOR YOUR RECORD I AM ONE OF THE FSCA STAFF MEMBER AS WELL AND IT IS VERY APPALLING TO SEE THAT YOU RESORT TO RESOLVE ISSUE VIA THIS MEDEIUM.
1. A fee of R90 was already debited from my account which was still under FNB. This fee was always been paid monthly in advance.
2. The transaction at Sasol Garage was approved before the migration, meaning that since this is a R1.00 credit card, there was enough funds for the transaction to go through, it is immaterial when it was banked, if there was no money on the day I swiped my card the R206 would have been declined.
3. The R36.69 credit balance was to be used for the prorated fee you are referring to although this means you have charged me twice as the fee was already paid from the R500 debit order that I already paid .
YOU NEED TO CORRECT THIS AS I WILL BE REPORTING THIS TO THE FSCA BANKING DEPARTMENT. FOR YOUR RECORD I AM ONE OF THE FSCA STAFF MEMBER AS WELL AND IT IS VERY APPALLING TO SEE THAT YOU RESORT TO RESOLVE ISSUE VIA THIS MEDEIUM.
MM
Michael M's updateReviewer Update
02 Dec 2019, 14:32I have requested someone to contact me and this was never happened. I requested to speak to the manager, this was never happened, we are in the second month now. The balance breakdown you are referring to me was e-mailed to me long time ago without a follow up call, your call centre agents are appalling .
Once again, with reference to the Clx Witkoppen Motors FOURWAYS: R206) , this was at a filling station, Caltex garage, the purchase was for a petrol. If there was no money in my account the transaction would have declined. Your explanation for this charge is ridiculous.
You have my telephone number, I am still waiting for a manager to contact me .
Once again, with reference to the Clx Witkoppen Motors FOURWAYS: R206) , this was at a filling station, Caltex garage, the purchase was for a petrol. If there was no money in my account the transaction would have declined. Your explanation for this charge is ridiculous.
You have my telephone number, I am still waiting for a manager to contact me .
MM
Michael M's update02 Dec 2019, 14:32
Reviewer Update
I have requested someone to contact me and this was never happened. I requested to speak to the manager, this was never happened, we are in the second month now. The balance breakdown you are referring to me was e-mailed to me long time ago without a follow up call, your call centre agents are appalling .
Once again, with reference to the Clx Witkoppen Motors FOURWAYS: R206) , this was at a filling station, Caltex garage, the purchase was for a petrol. If there was no money in my account the transaction would have declined. Your explanation for this charge is ridiculous.
You have my telephone number, I am still waiting for a manager to contact me .
Once again, with reference to the Clx Witkoppen Motors FOURWAYS: R206) , this was at a filling station, Caltex garage, the purchase was for a petrol. If there was no money in my account the transaction would have declined. Your explanation for this charge is ridiculous.
You have my telephone number, I am still waiting for a manager to contact me .