jM
jessica M
1 reviews | Active since Jan 2011
26 Dec 2025, 14:43
Discovery bank ****mers
Hello Peter Discovery bank have handed me over o the Attorneys for collection. I have opened a credit card with the amount of R300 which I’ve never used. Never received a card and now to my surprise I’m owing the bank R1081.94 which I don’t know what is it for because I have never used their credit card money. I called them a couple times requesting to close the account. On the 18 December 2025 I’ve received a settlement letter and on that letter they request that I settle the bill before they can close my account. My question to the bank is why should I pay for something I didn’t use, why am I in areas and what is the money for?
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
26 Dec 2025, 14:57Hi Jessica,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's reply26 Dec 2025, 14:57
Official
Hi Jessica,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
jM
jessica M's updateReviewer Update
26 Dec 2025, 18:18Hi Onthatile
Thank you for your response. All I want right now is to close this account because it’s messing up my credit score and my name
Thank you for your response. All I want right now is to close this account because it’s messing up my credit score and my name
jM
jessica M's update26 Dec 2025, 18:18
Reviewer Update
Hi Onthatile
Thank you for your response. All I want right now is to close this account because it’s messing up my credit score and my name
Thank you for your response. All I want right now is to close this account because it’s messing up my credit score and my name
jM
jessica M's updateReviewer Update
29 Dec 2025, 08:37Hello Peter
The private response I received from the bank is that I need to pay settlement fee before they can close the account. I don’t understand the I have to pay R1081 for the R300 that I’ve never used. Can the bank explain to us what am I paying for and why is the account in arrears if I didn’t use it? And private responses answer on this platform please so that the everyone can see
The private response I received from the bank is that I need to pay settlement fee before they can close the account. I don’t understand the I have to pay R1081 for the R300 that I’ve never used. Can the bank explain to us what am I paying for and why is the account in arrears if I didn’t use it? And private responses answer on this platform please so that the everyone can see
jM
jessica M's update29 Dec 2025, 08:37
Reviewer Update
Hello Peter
The private response I received from the bank is that I need to pay settlement fee before they can close the account. I don’t understand the I have to pay R1081 for the R300 that I’ve never used. Can the bank explain to us what am I paying for and why is the account in arrears if I didn’t use it? And private responses answer on this platform please so that the everyone can see
The private response I received from the bank is that I need to pay settlement fee before they can close the account. I don’t understand the I have to pay R1081 for the R300 that I’ve never used. Can the bank explain to us what am I paying for and why is the account in arrears if I didn’t use it? And private responses answer on this platform please so that the everyone can see
jM
jessica M's updateReviewer Update
29 Dec 2025, 09:59Hi,
Can you please update me after that management approval and the reversal. Let me know the balance.
Onthatile I remember talking to you on the phone and sometime last week before Christmas and you promised to get management approval
Kind regards
Jessica
Can you please update me after that management approval and the reversal. Let me know the balance.
Onthatile I remember talking to you on the phone and sometime last week before Christmas and you promised to get management approval
Kind regards
Jessica
jM
jessica M's update29 Dec 2025, 09:59
Reviewer Update
Hi,
Can you please update me after that management approval and the reversal. Let me know the balance.
Onthatile I remember talking to you on the phone and sometime last week before Christmas and you promised to get management approval
Kind regards
Jessica
Can you please update me after that management approval and the reversal. Let me know the balance.
Onthatile I remember talking to you on the phone and sometime last week before Christmas and you promised to get management approval
Kind regards
Jessica