Discovery Bank Mediocre Service

Discovery Banks Operations are tedious. I have been an existing customer through their old credit facility and when moved to the new platform, I was migrated with the option of opting to use their debit facility as they call it “Full Suite”. Now that I cannot load my salary into the bank account, I have requested to get it removed. Apparently they can’t remove off and even if they did I’ll still be billed for the fees. My problem is that I haven’t even used the facility that I never even requested. A consultant called me and said she will call in 72hrs and she hasn’t called. They’ve told me that they can’t remove the debit card facility as their system doesn’t allow it. This is them creating a way of making money out of their clients. Discovery is not honest to us as it’s client about their systems still being in beta. I am still saying that I won’t pay for these fees and I need this transactional/debit card facility to be closed as their service in helping me has been a mediocre.