Discovery Bank lost my money

Hello,

I would like to write about my terrible experience with Discovery Bank.

Discovery Bank launched their foreign exchange account. I thought this was fantastic and opened a US dollar account.

My family in Indonesia asked me to send them money, so they could pay their monthly expenses.

So I made a transfer to them on the 23rd of February, taking into account it takes 2-3 working days to reflect. Therefore the money should have reflected by the 28th of Feb, just in time to make all their payments.

I usually make payment to the same account through my FNB account and it always reflects with in 48hours.

On the the 28th of Feb, my family called to say the money was not reflecting.

So I called Discovery bank to find out what had a happened. They told me my money had been lodged with missing funds and it’s been escalated.

2weeks prior to this I had made another payment to Indonesia, to find out on month end that they still hadn’t received my money.

10 calls later, 5 operators, 2 managers, everyone escalating it and promising me to call me back and asking me to afford them 7 working days to locate it and 2 weeks later they still haven’t located my +- R20000.00.

This has had a knock on effect, costing me more money as I couldn’t wait much longer and my family urgently needed that money so I had to transfer more money from my FNB account.

Discovery’s lack of understanding of the consequences of my money not reflecting on time and lack of concern and care is appalling.

I suggest someone high up calls me and locates my money today or I will be closing my bank accounts and moving my medical aid and so will the other 10 people in my family.