Discovery bank let me down

17 Aug 2023: Received a "We need your documents" notification My app does not have the option on the home screen, call them to clarify Call ref nr: ***Aug 2023: Call ref nr: ***Aug 2023: Mail my documents Call ref nr: ***Aug 2023: Call ref nr: ***8 Call ref nr: ***Aug 2023: Call ref nr: ***9 Call ref nr: ***4

Told my app will be fixed, give it 48 hours, check on Friday the 25th, app still not have the outstanding documents tab, nor where I can see my address that mismatches my proof of res docs. 25 Aug 2023: Call ref nr: ***Aug 23: Call ref nr: ***8 Call ref nr: ***6 request to speak to a manager, and that I want to complete the process with her, she agrees not to drop me and will assist me Call ref nr: ***Aug 2023: Discovery calls me and explain they will change my online address to match my proof of address, does not give reference number, and hangs up. Nothing changed 30 Aug 2023: Call as nothing has changed, spoke with Mpho, and the phone hung up, he does not call back.

After 12 calls, and empty promises, I am speechless and still receiving we need documents notifications.