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PIERRE B

1 reviews | Active since Feb 2014

04 May 2022, 10:27

DISCOVERY BANK - lacking in client service

I requested assistance with the system not providing an OTP for the Discovery credit card on more than one occasion. I have again requested assistance on 1 May 2022 - NO SUCCESS.

0
Replies (5)
Discovery Bank
Discovery Bank's reply04 May 2022, 10:48
Official
Hi Pierre

I'm sorry to hear that. I'll have a look at your profile to find out what's going on.

Regards
AJ
PB
PIERRE B's update06 May 2022, 22:01
Reviewer Update
This whitewash response from AJ is hogwash. On the evening of 6 May 2022, my card is still dysfunctional - NO VERIFICATION CODE is sent to my phone and I can still not pay to attend a CPD-course tomorrow.
Discovery Bank
Discovery Bank's reply10 May 2022, 16:47
Official
Hi Pierre

Apologies for the delayed response. I spoke to the banker who handled your case previously and they've advised that there is no issue on our end as it shows that the OTPs are being sent to you.

I've been advised that this is related to a network issue. Please restart your phone before trying to request the OTP and ensure you have sufficient coverage.

Regards
AJ
PB
PIERRE B's update17 May 2022, 12:35
Reviewer Update
I HAVE BEEN COMPLAINING THE OTP DOES NOT REACH MY REGISTERED CELL PHONE NUMBER - AJ YOUR LACK OF SERVICE IS A DISGRACE FOR A COMPANY SUCH AS DISCOVERY BANK. TODAY IS 12 DAYS AFTER YOUR SORRY APOLOGY - AND STIL THE OTP IS NOT WORKING. WHY ARE YOU EMPLOYED IF YOU PUBLICLY MAKE EMPTY PROMISES/STATEMENTS AND DO NOT EVEN FOLLOW UP WITH A COMPLAINING CLIENT?
Discovery Bank
Discovery Bank's reply18 May 2022, 12:16
Official
Hi Pierre

An email was sent to you regarding your query yesterday and this morning. Please respond to it with the relevant details.

Thank you