Discovery Bank lack of action

I have been with Discovery bank for a few years (credit card). In July last year, I noticed that the money I pay into my credit card account with Discovery was returning to my primary bank account. I later found out that I have something called an 'AML' lock on my credit account.

After more than 15 calls, logged queries, escalations etc, the problem still persists. I cannot transact on my account, I cannot pay money into my account, even after a few Discovery Bank employees telling me that the 'AML' lock has been lifted, and that I can transact on the account.

I have all the reference numbers, tracking ID's for all the calls made. I even had 3 separate consultants assist me remotely (lifting the 'AML' lock from their side).

All the while, I get daily calls from the credit/collections department about me being in arrears, and the risk I run of being handed over to debt collectors.

I am EXTREMELY disappointed and upset at this situation. My debt obligation is R100 a month. From R845 owing in July 2024, to now R1900 to date. All because I am unable to make a payment. Not only am I unable to pay, but I am getting charged credit interest monthly.