Discovery Bank Issues

The first impression of Discovery **** was great. Everything was just too easy. Then I had my wallet ****** on a trip and getting everything sorted with their ***** line whilst driving back at night was great.

That is where it stopped!!!

For 2 weeks I have been trying to get a secondary card issued on the account.

Numerous calls to various people and still no resolving this issue.

The request for a secondary card apparently became an initial application for a card on a separate account all by itself!! Amazing!!!

I have dealt with ???, BUSI, AYANDA, ???, TSHPISHO, and then THUTO.

So far they were all going to call me back. Guess what. NO CALL.

I have been on the phone now for the last 20 minutes at my expense for their incompetence.

All I am told is "that normally this takes 24 hours" After two weeks the mantra remains the same. After insisting on being up-lined to a manager, I spoke with Thuto and lets see if he gets back to me.

And he did but has not been able to resolve the issue yet.

The ***** guys were great!!!

The helpline talk the talk but cannot walk the walk. You are given the impression that you have been helped and then NOTHING>