TM
Tanya M
1 reviews | Active since Sept 2016
20 Jan 2021, 08:36
DISCOVERY BANK IS WAY OVER THEIR HEADS, LEAVE BANKING FOR THE REAL BANKERS
I migrated my Discovery FNB credit to Discovery bank. Discovery sent me a new card, which I activated. I tried to pay at 2 different locations and the card got declined. I called Discovery to enquiry what went wrong. Discovery says the card could be damaged, I find it weird because I had just received the card. The Consultant then refers me to ***** department not sure why, they checked the account and said its active. Then the ***** department says to me what do you want me to do????? All I want to be able to swipe the card and have a successful transaction I thought thats the point of the bank. The person said they will get a consultant to call me. Its already been 3 days since the call, NOTHING FROM DISCOVERY BANK. DISCOVERY MAYBE BANKING ISNT FOR YOU.
Helpful (0)
Replies (13)0
Replies (13)
Discovery Bank's replyOfficial
20 Jan 2021, 09:45Hi Tanya
Thank you for bringing this to my attention.
I have followed up on your query and can confirm the following.
Your card is active and working.
To resolve this issue, I Have reset your card.
Please could you activate your card on the Discovery Bank App and attempt to use your card once again.
should you require any further assistance in this regard, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to my attention.
I have followed up on your query and can confirm the following.
Your card is active and working.
To resolve this issue, I Have reset your card.
Please could you activate your card on the Discovery Bank App and attempt to use your card once again.
should you require any further assistance in this regard, please feel free to contact us directly.
Regards
Girshwin
Discovery Bank's reply20 Jan 2021, 09:45
Official
Hi Tanya
Thank you for bringing this to my attention.
I have followed up on your query and can confirm the following.
Your card is active and working.
To resolve this issue, I Have reset your card.
Please could you activate your card on the Discovery Bank App and attempt to use your card once again.
should you require any further assistance in this regard, please feel free to contact us directly.
Regards
Girshwin
Thank you for bringing this to my attention.
I have followed up on your query and can confirm the following.
Your card is active and working.
To resolve this issue, I Have reset your card.
Please could you activate your card on the Discovery Bank App and attempt to use your card once again.
should you require any further assistance in this regard, please feel free to contact us directly.
Regards
Girshwin
TM
Tanya M's updateReviewer Update
20 Jan 2021, 10:10Hi Girshwin, I have activated the card. I will try to use it again. Kind regards
TM
Tanya M's update20 Jan 2021, 10:10
Reviewer Update
Hi Girshwin, I have activated the card. I will try to use it again. Kind regards
TM
Tanya M's updateReviewer Update
21 Jan 2021, 14:04HI DISCOVERY BANK, I HIGHLY DOUBT THAT YOU UDERSTAND HOW EMBARRASSING IT IS TO KEEP GETTING YOUR CARD DECLINED. PLEASE CLOSE THIS ACCOUNT. YOU CLEARLY DON'T KNOW WHAT YOU ARE DOING! WHAT A DISGRACE.
TM
Tanya M's update21 Jan 2021, 14:04
Reviewer Update
HI DISCOVERY BANK, I HIGHLY DOUBT THAT YOU UDERSTAND HOW EMBARRASSING IT IS TO KEEP GETTING YOUR CARD DECLINED. PLEASE CLOSE THIS ACCOUNT. YOU CLEARLY DON'T KNOW WHAT YOU ARE DOING! WHAT A DISGRACE.
Discovery Bank's replyOfficial
21 Jan 2021, 18:54Hi Tanya
I am dissapointed that the posted resolution has not solved the issue. However, before I close your account would you allow me to replace your card?
This would be no at no extra cost to you.
Would you permit this?
Regards
Girshwin
I am dissapointed that the posted resolution has not solved the issue. However, before I close your account would you allow me to replace your card?
This would be no at no extra cost to you.
Would you permit this?
Regards
Girshwin
Discovery Bank's reply21 Jan 2021, 18:54
Official
Hi Tanya
I am dissapointed that the posted resolution has not solved the issue. However, before I close your account would you allow me to replace your card?
This would be no at no extra cost to you.
Would you permit this?
Regards
Girshwin
I am dissapointed that the posted resolution has not solved the issue. However, before I close your account would you allow me to replace your card?
This would be no at no extra cost to you.
Would you permit this?
Regards
Girshwin
TM
Tanya M's updateReviewer Update
22 Jan 2021, 09:19Hi Girshwin
Please go ahead and issue a new card. I hope Discovery won't be charging me for all the declined transactions. As you can see the account is in a credit.
Kind regards
Please go ahead and issue a new card. I hope Discovery won't be charging me for all the declined transactions. As you can see the account is in a credit.
Kind regards
TM
Tanya M's update22 Jan 2021, 09:19
Reviewer Update
Hi Girshwin
Please go ahead and issue a new card. I hope Discovery won't be charging me for all the declined transactions. As you can see the account is in a credit.
Kind regards
Please go ahead and issue a new card. I hope Discovery won't be charging me for all the declined transactions. As you can see the account is in a credit.
Kind regards
Discovery Bank's replyOfficial
25 Jan 2021, 15:59Hi Tanya
Your card has been successfully replaced and will be delivered to you within the coming 3 - 4 business days.
Your card has been successfully replaced and will be delivered to you within the coming 3 - 4 business days.
Discovery Bank's reply25 Jan 2021, 15:59
Official
Hi Tanya
Your card has been successfully replaced and will be delivered to you within the coming 3 - 4 business days.
Your card has been successfully replaced and will be delivered to you within the coming 3 - 4 business days.
TM
Tanya M's updateReviewer Update
31 Jan 2021, 16:16Dear Discovery, thanks for sending me a new card. As you can see on your systems, I tried to swipe this card 3 times yesterday. All transactions were declined. I CANT KEEP GOING TO DIFFERENT PLACES TO SWIPE. I honestly don't think Discovery even knows how to fix this problem. I have read countless complaints and I am terrified if anything serious has to happen with my money. PLEASE REFUND THE MONEY I HAVE PAID INTO THIS ACCOUNT AND CLOSE THIS ACCOUNT. I DONT WANT TO HEAR ANYMORE STORIES. UNTIL DISCOVERY FULLY UNDERSTANDS BANKING AND HAS THE PROPER SYSTEMS TO SUPPORT IT, I DON'T THINK BANKING IS FOR YOU. PLEASE PUT A NOTE ON YOUR SYSTEM THAT NO ONE IS TO EVER CONTACT ME FOR ANY ADDITIONAL PRODUCTS ESPECIALLY THE BANK!!!!! DISCOVERY NEEDS TO PULL THAT MISLEADING ADVERT, NO ONE KNOWS WHATS GOING ON THERE. PLEASE DONT PLAY WITH OUR MONEY.
TM
Tanya M's update31 Jan 2021, 16:16
Reviewer Update
Dear Discovery, thanks for sending me a new card. As you can see on your systems, I tried to swipe this card 3 times yesterday. All transactions were declined. I CANT KEEP GOING TO DIFFERENT PLACES TO SWIPE. I honestly don't think Discovery even knows how to fix this problem. I have read countless complaints and I am terrified if anything serious has to happen with my money. PLEASE REFUND THE MONEY I HAVE PAID INTO THIS ACCOUNT AND CLOSE THIS ACCOUNT. I DONT WANT TO HEAR ANYMORE STORIES. UNTIL DISCOVERY FULLY UNDERSTANDS BANKING AND HAS THE PROPER SYSTEMS TO SUPPORT IT, I DON'T THINK BANKING IS FOR YOU. PLEASE PUT A NOTE ON YOUR SYSTEM THAT NO ONE IS TO EVER CONTACT ME FOR ANY ADDITIONAL PRODUCTS ESPECIALLY THE BANK!!!!! DISCOVERY NEEDS TO PULL THAT MISLEADING ADVERT, NO ONE KNOWS WHATS GOING ON THERE. PLEASE DONT PLAY WITH OUR MONEY.
TM
Tanya M's updateReviewer Update
03 Feb 2021, 10:02Hi Discovery can I get confirmation that the account is closed?
TM
Tanya M's update03 Feb 2021, 10:02
Reviewer Update
Hi Discovery can I get confirmation that the account is closed?
TM
Tanya M's updateReviewer Update
05 Feb 2021, 14:18HI Girshwin I am very confused, pay attention this account was migrated from FNB. Even if I haven't used the account in a while, the account should be working. You issued me with 2 bank card and assured me the account was active. You are truly not making any sense. I will go get a credit card somewhere else. DISCOVERY IS VERY FUSTRATING. PLEASE CHECK YOUR SYSTEM ISSUES. EVEN IF I DIDNT USE THE ACCOUNT, DISCOVERY WASNT ASKED TO MAKE IT INACTIVE. TAKE SOME DAMN RESPONSIBILITY. DISCOVERY KNOWS NOTHING ABOUT BANKING. ASK OTHER BANKS THEY WILL LAUGH AT THIS.
TM
Tanya M's update05 Feb 2021, 14:18
Reviewer Update
HI Girshwin I am very confused, pay attention this account was migrated from FNB. Even if I haven't used the account in a while, the account should be working. You issued me with 2 bank card and assured me the account was active. You are truly not making any sense. I will go get a credit card somewhere else. DISCOVERY IS VERY FUSTRATING. PLEASE CHECK YOUR SYSTEM ISSUES. EVEN IF I DIDNT USE THE ACCOUNT, DISCOVERY WASNT ASKED TO MAKE IT INACTIVE. TAKE SOME DAMN RESPONSIBILITY. DISCOVERY KNOWS NOTHING ABOUT BANKING. ASK OTHER BANKS THEY WILL LAUGH AT THIS.
TM
Tanya M's updateReviewer Update
05 Feb 2021, 14:21Girshwin I am so shocked how long it took Discovery to respond to this. I had to call and cancel the account. I loaded this response on Sunday. service delivery doesn't take over 5 working days. this is unacceptable.
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Tanya M's update05 Feb 2021, 14:21
Reviewer Update
Girshwin I am so shocked how long it took Discovery to respond to this. I had to call and cancel the account. I loaded this response on Sunday. service delivery doesn't take over 5 working days. this is unacceptable.
TM
Tanya M's updateReviewer Update
08 Feb 2021, 09:06Hi Girshwin Please call me urgently.
TM
Tanya M's update08 Feb 2021, 09:06
Reviewer Update
Hi Girshwin Please call me urgently.
TM
Tanya M's updateReviewer Update
17 Feb 2021, 12:35Hi Girshwin, please call me. I would like feedback on my case.
TM
Tanya M's update17 Feb 2021, 12:35
Reviewer Update
Hi Girshwin, please call me. I would like feedback on my case.
TM
Tanya M's updateReviewer Update
18 Feb 2021, 12:04Hi Girshwin, please call me urgently.
Kind regards
Kind regards
TM
Tanya M's update18 Feb 2021, 12:04
Reviewer Update
Hi Girshwin, please call me urgently.
Kind regards
Kind regards