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PJ
PIETER J

1 reviews | Active since Jan 2016

01 Apr 2025, 10:28

Discovery bank is useless

I have contacted Discovery bank numerous times via email and phone calls to request urgent documentation from them.

The request has been 'escalated' more than once by the consultants I spoke to, and then they put me on hold until the call disconnects.

I get confirmation of receipt emails from hem, but never any follow up.

It seems as if Discovery bank just does not care about their image or reputation amongst the less affluent members of the community. As long as you are a wealthy client they will jump to help, but other people just does not matter to them.

0
Replies (10)
Discovery Bank
Discovery Bank's reply01 Apr 2025, 10:39
Official
Hi Pieter

Thank you for reaching out to us.

I am sorry for the inconvenience this has caused you.

Will you please advise which document you need so that I can assist you?


Regards
Tsholofelo
PJ
PIETER J's update01 Apr 2025, 10:46
Reviewer Update
Good day,

I need a document signed that states that I do not have an account at Discovery Bank for School fees subsidy application.

I got a reference today from a consultant at Discovery bank: ***2
Discovery Bank
Discovery Bank's reply03 Apr 2025, 06:55
Official
Hi Pieter

Will you please confirm if you have received your stamped form?


Regards
Tsholofelo
PJ
PIETER J's update03 Apr 2025, 07:34
Reviewer Update
Good day,

The person who signed the form did not sign both. only the form for AS Joubert was signed. The form for PES Joubert was not signed. Both forms are in the same PDF file.

I sent two proof of identities with the forms.
PJ
PIETER J's update03 Apr 2025, 07:35
Reviewer Update
...typo: it is PWS Joubert
PJ
PIETER J's update03 Apr 2025, 07:36
Reviewer Update
...and also, the form was stamped only, not signed. The school will not accept this

Discovery Bank
Discovery Bank's reply03 Apr 2025, 13:29
Official
Hi Pieter

The ID copy for PWS was not attached therefore the form could not be stamped and signed.

Will you please email a copy of the ID?


Regards
Tsholofelo
PJ
PIETER J's update03 Apr 2025, 18:56
Reviewer Update
Good day,

I just caught you in a flat out lie. I have sent this request to Discovery bank not once, but several times. Each time I just resent the original mail. I also copied my wife on the mail as a backup. Unfortunately Hello Peter does not allow for screenshots, but I can forward the mail WITH COPIES OF BOTH ID'S attached to the complaints department of Discovery bank WITH THIS CONVERSATION ATTACHED.

Unfortunately with Discovery's track record, nothing will come of it.
PJ
PIETER J's update03 Apr 2025, 18:59
Reviewer Update
the date of the email I Sent was 25 March 2025

PJ
PIETER J's update03 Apr 2025, 19:08
Reviewer Update
...and also, even if I give you the benefit of doubt. Nothing stopped you from informing me that you are missing the copy of my ID, as any other decent service provider would have done.