SB
Stephan B
1 reviews | Active since Jun 2012
13 Dec 2021, 13:44
Discovery Bank is useless.
At this point, I no longer even know where to start. Working with Discovery Bank has been horrible. Everything is difficult. Everything is complex. Nothing works. The "Bot" Chat you get is useless. No one person can help you when you call. I've lost count of how many times I've phoned Discovery Bank in the last weeks. The amount of time I've had to spend on the phone. Yes, you do get "rewards" at Discovery, but at this point, it's not worth all the work, time, and effort trying to get anything out of Discovery. When I opened my account and it was awful, I gave them the benefit of the doubt. But now trying to move my wife over from Nedbank to Discovery, it's been worse. We've been going in circles over and over. No resolution in sight. You call over and over and over. You get transferred in circles. Calls get dropped. You have to start all over. No one ever calls you back. It's worse than having to call Telkom! If it wasn't for my company forcing me to move my Medical Aid to Discovery, then I would've canceled EVERYTHING I have with Discovery now and just moved back to where I was where everything was working.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
13 Dec 2021, 18:07Hi Stephan
Thank you for bringing this matter to our attention. We are currently investigating your query with the relevant team, and will provide you with feedback once it has been received.
Regards
Thuli
Discovery Bank's reply13 Dec 2021, 18:07
Official
Hi Stephan
Thank you for bringing this matter to our attention. We are currently investigating your query with the relevant team, and will provide you with feedback once it has been received.
Regards
Thuli
SB
Stephan B's updateReviewer Update
17 Dec 2021, 11:30Hi. So should I expect a call back at some point? Or is this communication channel another dead end like the chat and phone support?
SB
Stephan B's update17 Dec 2021, 11:30
Reviewer Update
Hi. So should I expect a call back at some point? Or is this communication channel another dead end like the chat and phone support?
SB
Stephan B's updateReviewer Update
20 Dec 2021, 10:43I'm am still waiting for a call... For ANY feedback or response.
Please tell me. Should I expect one? Or should I call it quits and cancel my life insurance, short-term insurance, medical aid, Vitality, and my own bank accounts with Discovery Bank?
Please tell me what my next step is?
Please tell me. Should I expect one? Or should I call it quits and cancel my life insurance, short-term insurance, medical aid, Vitality, and my own bank accounts with Discovery Bank?
Please tell me what my next step is?
SB
Stephan B's update20 Dec 2021, 10:43
Reviewer Update
I'm am still waiting for a call... For ANY feedback or response.
Please tell me. Should I expect one? Or should I call it quits and cancel my life insurance, short-term insurance, medical aid, Vitality, and my own bank accounts with Discovery Bank?
Please tell me what my next step is?
Please tell me. Should I expect one? Or should I call it quits and cancel my life insurance, short-term insurance, medical aid, Vitality, and my own bank accounts with Discovery Bank?
Please tell me what my next step is?
SB
Stephan B's updateReviewer Update
21 Dec 2021, 09:43Still waiting for a call... For ANY feedback or response . . .
How many times will I have to ask? I get the idea Discovery will never actually get back to us on our problems . . .
How many times will I have to ask? I get the idea Discovery will never actually get back to us on our problems . . .
SB
Stephan B's update21 Dec 2021, 09:43
Reviewer Update
Still waiting for a call... For ANY feedback or response . . .
How many times will I have to ask? I get the idea Discovery will never actually get back to us on our problems . . .
How many times will I have to ask? I get the idea Discovery will never actually get back to us on our problems . . .
Discovery Bank's replyOfficial
25 Jan 2022, 13:55We have attempted to contact you regarding your query however the line was not available. According to our systems, the secondary card has been added onto your profile.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Discovery Bank's reply25 Jan 2022, 13:55
Official
We have attempted to contact you regarding your query however the line was not available. According to our systems, the secondary card has been added onto your profile.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
SB
Stephan B's updateReviewer Update
25 Jan 2022, 14:17What?? Really?? Pathetic!
Call a client back more than a month later. Then give him a bunch of missed call all at once. At some point I had 7 missed calls in one minute. How did you manage that? It means you only rang for a few second. Put it down, and called again, over and over. If I don't pick up the first time, there is reason for that. Some of us has work. I can't drop everything or walk out of a meeting or drop another call whenever my phone rings.
I also don't see you having tried sending a mail or any other form of communication when it was obvious that I couldn't answer the phone at that time.
Discovery's service is still absolutely horrible and still as useless.....
Call a client back more than a month later. Then give him a bunch of missed call all at once. At some point I had 7 missed calls in one minute. How did you manage that? It means you only rang for a few second. Put it down, and called again, over and over. If I don't pick up the first time, there is reason for that. Some of us has work. I can't drop everything or walk out of a meeting or drop another call whenever my phone rings.
I also don't see you having tried sending a mail or any other form of communication when it was obvious that I couldn't answer the phone at that time.
Discovery's service is still absolutely horrible and still as useless.....
SB
Stephan B's update25 Jan 2022, 14:17
Reviewer Update
What?? Really?? Pathetic!
Call a client back more than a month later. Then give him a bunch of missed call all at once. At some point I had 7 missed calls in one minute. How did you manage that? It means you only rang for a few second. Put it down, and called again, over and over. If I don't pick up the first time, there is reason for that. Some of us has work. I can't drop everything or walk out of a meeting or drop another call whenever my phone rings.
I also don't see you having tried sending a mail or any other form of communication when it was obvious that I couldn't answer the phone at that time.
Discovery's service is still absolutely horrible and still as useless.....
Call a client back more than a month later. Then give him a bunch of missed call all at once. At some point I had 7 missed calls in one minute. How did you manage that? It means you only rang for a few second. Put it down, and called again, over and over. If I don't pick up the first time, there is reason for that. Some of us has work. I can't drop everything or walk out of a meeting or drop another call whenever my phone rings.
I also don't see you having tried sending a mail or any other form of communication when it was obvious that I couldn't answer the phone at that time.
Discovery's service is still absolutely horrible and still as useless.....
Discovery Bank's replyOfficial
25 Jan 2022, 14:22The social media team tries to contact client once at a time. Please note that the calls might have been from other teams that you may escalated to. We do however apologise for the inconvenience caused with regards to persistently trying to contact you.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Discovery Bank's reply25 Jan 2022, 14:22
Official
The social media team tries to contact client once at a time. Please note that the calls might have been from other teams that you may escalated to. We do however apologise for the inconvenience caused with regards to persistently trying to contact you.
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli