JB
Jan B
1 reviews | Active since Mar 2009
17 Jul 2020, 12:40
Discovery bank is *****ing
Your call center is non existant. Line cuts every time after holding about 20 minutes. I logged a call a few weeks back on the 2nd card fee that you charge. I never had or requested a 2nd card. Still no feedback. You were going to resolve right after the issue was logged. You are *****ing from me and then Im paying interest on that. Please contact me
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Discovery Bank's replyOfficial
28 Aug 2020, 16:28Good day Jan,
Our sincere apologies for the service you received. We are in the process of reversing the erroneous secondary card fees that were charged on your account. You will receive confirmation by email once the fees have been reversed. You will be able to view the reversals on your Discovery Bank App.
Regards
Ashlynn
Our sincere apologies for the service you received. We are in the process of reversing the erroneous secondary card fees that were charged on your account. You will receive confirmation by email once the fees have been reversed. You will be able to view the reversals on your Discovery Bank App.
Regards
Ashlynn
Discovery Bank's reply28 Aug 2020, 16:28
Official
Good day Jan,
Our sincere apologies for the service you received. We are in the process of reversing the erroneous secondary card fees that were charged on your account. You will receive confirmation by email once the fees have been reversed. You will be able to view the reversals on your Discovery Bank App.
Regards
Ashlynn
Our sincere apologies for the service you received. We are in the process of reversing the erroneous secondary card fees that were charged on your account. You will receive confirmation by email once the fees have been reversed. You will be able to view the reversals on your Discovery Bank App.
Regards
Ashlynn