Discovery bank is ridiculous!

I have written a review about Discovery bank before about ***** committed on my card and how I was initially promised they will sort it out within a couple of days. It is now a month ago and I am still waiting. Every time I phone the call centre they escalate the matter but I receive call back as they promise, just to have to call again and the same thing happens. After my initial review it took them a couple of days to reply privately on Hello Peter just to say that their records show that they have responded to me. What an absolute joke! If your consultant answers the phone when I call you can't count that as responded to my query. As the only thing the consultant can ever do is escalate the matter of which nothing ever comes. My investigator (Abel) on the matter to whom I have spoken once before just doesn't return my call when it is escalated to him. The case took 2 weeks before the investigation started and once it was done he contacted me to confirm the refund will be in my account between 3-5 working days and of co**** I am still waiting 10 days later. My queries are escalated to him as no one else can assist and he just doesn't return my calls. This isn't a bank I ever want to deal with again in future. What if the money that was taken from my account was the last I had and I was unable to buy food because of these delays experienced with the bank. If I never have to deal with you again after this matter is hopefully resolved I won't. You can take this as a customer you've lost for good and someone that will make sure lots of other people get to know about it as well.