Discovery Bank is not worth the risk

On Saturday, April 13, 2024, a *****ulent transaction of R5000 appeared on my credit card account. Subsequently, there were further attempts of R5000 and R2500, both of which were automatically declined. I did not authorize the initial R5000 transaction, and despite my attempts to reach a representative through the app, utilizing facial recognition for approval, the transaction was still allowed. Upon noticing the unauthorized charge, I immediately contacted customer service, only to be informed that the reversal of the transaction was not possible. Initially promised feedback by Monday, I followed up on Monday only to be told that it would take 72 business hours. By Wednesday, still without any resolution, I proceeded to lodge a formal complaint. Despite multiple follow-up calls, including references: ***** Case: ***7 on April 13, 2024, Follow-up Call: ***0 on April 16, 2024, and Complaint on April 17, 2024, there was no satisfactory response. Additional follow-up calls on April 19, 2024, with references: ***3, ***9, ***3, and ***7, yielded no resolution or feedback. Finally, late Friday night, they claimed the transaction was authorized via Apple Pay, which I refuted, as I do not own an Apple device, prompting them to change their story to Samsung Pay. In summary, I lost R5000 due to the lack of proper feedback and resolution from Discovery Bank. I strongly advise using reputable banks and avoiding Discovery, as they fail to address their clients' concerns seriously.