Hellopeter
Share Your Experience
ET
Elridge T

1 reviews | Active since Oct 2021

16 Jan 2022, 15:51

Discovery Bank is not worth it

Worst experience ever. Stay away from this bank. I requested a debit order switch on October 20th. The debit order from Vitality was not moved over and they have now removed me from Vitality. I always have to contact them for assistance and they keep bouncing me from one department to another. Discovery as a company are *****s because even the 100% gym benefit that they advertise is flawed. Avoid this bank at all costs. Poor banking and customer service.

0
Replies (6)
Discovery Bank
Discovery Bank's reply17 Jan 2022, 07:58
Official
Good morning Elridge

Thanks for  reaching out.

I'm so sorry to hear about your experience but I'd love to assist in anyway I can.

You can send me a DM with your ID number to investigate the debit order switch.

Kind regards
Nicolene
ET
Elridge T's update08 Feb 2022, 14:50
Reviewer Update
Update on this review...

It has been over 6 months since I submitted the debit order switch and I am STILL calling Discovery for feedback. Discovery as an entire establishment does not provide service to any of their clients. Refrain from utilizing their products!! They're a bunch of ********!!
Discovery Bank
Discovery Bank's reply08 Feb 2022, 15:03
Official
Good day Elridge

As advised, I cannot investigate the issue and assist without accessing your portfolio.

I require your ID number to assist as I would love to help.

Kind regards
Nicolene
ET
Elridge T's update08 Feb 2022, 17:33
Reviewer Update
Hi Nicolene,

I cannot give you my ID number over HelloPeter.

I would assume that yourself or anyone from Discovery would have contacted me directly first before asking me for my ID number.

Regards,
Discovery Bank
Discovery Bank's reply15 Feb 2022, 13:41
Official
Good day Elridge 

Please note I have a few failed contact attempts whilst I was trying to reach you to get your ID number.

The line just beeps and doesn't give me the opportunity to leave a voicemail.

Please confirm a convenient time that I can contact you tomorrow.

Kind regards
Nicolene
ET
Elridge T's update01 Mar 2022, 10:58
Reviewer Update
Update: Discovery Bank have now caused my other debit orders to lapse instead of switching the Vitality debit order as per request. They have failed to complete a simple debit order internally. The responder on Hellopeter also claims that she tried to contact me which is a lie. This is the worst service I have ever received from any entity.