Discovery Bank is not Treating Customers Fairly.

Point one i absolutely love Discovery and the business model as a whole. I have every single product Discovery offers and personally enjoy the benefits i receive in return.

My problem with Discovery bank in particular is that when transferring my Credit Card it was promoted as being a full transition with all benefits, However my Discovery miles benefit was discontinued (Yes the miles i had have been transferred - that is not the issue). The issue here is that i was billed for a full years worth of membership and i would like the pro-rata to be refunded to me, If this was disclosed i would have halted my transfer to the new bank until the Re-vamped Discovery miles benefit had been launched.

Full disclosure is a requirement according to TCF guidelines and i hope Discovery will resolve this issue amicably.

Another note - please just load a proof of account document onto the app as this is a requirement from all financial institutions when changing debit orders and i am sure this will save hours of phone time in your call centre if clients can just get this document digitally.