Discovery Bank is not transparent

Item: Discovery Bank
Rating: 1
Author: Beth M

Someone overseas transferred 500 euros into my account via Wise (there is proof that transfer fee of 32.01 euros was paid on top of the 500 euros). However when the money arrived into my account it was 468.50 euros. It also indicated that Discovery charged me R175 foreign exchange fees. So where did the 31.50 euros go to? No one at Discovery Bank can give me a clear explanation.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

29 Mar 2025, 22:32

Hey Beth

We apologize for the inconvenience caused.

We are looking into this for you, and will get back to you soonest.

Kind regards,
Mpho.

Discovery Bank's reply29 Mar 2025, 22:32

Official

Hey Beth

We apologize for the inconvenience caused.

We are looking into this for you, and will get back to you soonest.

Kind regards,
Mpho.

Discovery Bank's replyOfficial

01 Apr 2025, 12:11

Hey Beth

Thanks for reaching out to us, we apologize for the delayed response.

Our records show that the details that you have provided belong to a different person, whom we have assisted accordingly.

Kind regards,
Mpho.

Discovery Bank's reply01 Apr 2025, 12:11

Official