Discovery Bank is Not Recommended
I have been using Discovery Product since I moved to South Africa and have been enjoying all benefits. Haven't got any issue with Discovery until I decided to move my Credit Card to Discovery Bank. Thankfully I didn't move my Banking. I took their iPhone benefits because I was doing my Goals for Health and Drive. I knew money Goal wouldn’t be easy but I knew I can make still achieve it. My most transaction have moved to Discovery Card from FNB but Discovery Money Goal have so many bugs that it don't allocate transaction, thankfully Got hold of Manager from Vitality however he himself is struggling with his internal team. I'm wasting an hour every week to validate all my transaction and updating that gentlemen. Discovery Bank should pay me 4hrs monthly for this issue. I would have got frustrated if I wouldn’t have got hold of Manager
Other Major issue is, Discovery charged me interest on my iPhone benefits along with instalments. When called Customer care to clarify, lady on other side didn't have any clue. She raised 447715 on 8th December with turn around time of 2 weeks. REALLY DISCOVERY. When no one contacted I called on 12th and requested call back from Supervisor, someone called from *** at 14:04 but that guy didn’t have any clue why he called me. Earlier I had explained consultant my issue and he said he'll update his supervisor all details. I requested Gentleman to get details and call back but he never called back. Called Discovery Bank just now and requested to speak to same lady who raised my call, I was told that she will call me back and I'm still waiting.
I'll never ever recommend Discovery Bank to anyone. I'm trapped so can't do any thing
PS: I’m not revealing names of the Consultant and Manager because of my personal choice.
“With regards to your iPhone benefit, please note that the iPhone benefit will appear as a budget facility purchase on your credit card and will reduce your available balance on your credit card by the outstanding amount of the iPhone for the full 24 month period. Interest is charged at your dynamic borrowing rate. “
I understand iPhone benefit will appear as budget facility with reduced balance and that is the reason I got my credit limit updated. My instalment is already calculated @18% with payout of R756.84 out of which I will get vah back up to R500 if I archive my goal which I will be doing.
You guys charged me interest on top of my instalment and that was the reason I raised that query. Not sure you guys ever understand customer query and concern.
It would have been better if someone would have picked call and discussed. Can I expect call from someone who really understand my query. I’m getting fed up with pathetic response.
“With regards to your iPhone benefit, please note that the iPhone benefit will appear as a budget facility purchase on your credit card and will reduce your available balance on your credit card by the outstanding amount of the iPhone for the full 24 month period. Interest is charged at your dynamic borrowing rate. “
I understand iPhone benefit will appear as budget facility with reduced balance and that is the reason I got my credit limit updated. My instalment is already calculated @18% with payout of R756.84 out of which I will get vah back up to R500 if I archive my goal which I will be doing.
You guys charged me interest on top of my instalment and that was the reason I raised that query. Not sure you guys ever understand customer query and concern.
It would have been better if someone would have picked call and discussed. Can I expect call from someone who really understand my query. I’m getting fed up with pathetic response.