1 reviews | Active since May 2012
Discovery Bank is not functional or responsive
The "bank's" systems are not yet functional and they ignore every attempt at contacting them for more than two months.
I am on diamond status on all platforms, including banking, and I get less cash back than I did before joining the bank. I only get a flat R500 a month back on healthy food at Woolies when I should be getting the 75% that they advertise falsely. Furthermore, my Dischem cashback is not functional anymore while they tell me that I should be getting 50% back.
The only thing that seems to work is the function to claim bank fees.
My Discovery broker and I have both tried contacting them repeatedly to no avail. They told me on two occasions (two months ago) that they would get back to me, but nothing. The call centre agent told me, "Sir, you just don't understand how it work". So I asked him to explain to me how it's possible to get less back when you're diamond status than when you weren't a client? I'm still waiting for his explanation.
Message to all: DO NOT JOIN DISCOVERY BANK.
It's not worth it if they cannot even communicate with their clients.
Thank you kindly for the feedback. Feedback is all that I've been asking for from the start.
Note, however, that although the HealthyCare team stated that my cashback is at 25%, I've not received anything back over the past two plus months. Thus, I'm not even getting the 25% currently; not on my Dischem card (as in the past) or paid into my account.
Could you confirm whether the cashback will be back dated accordingly and that I will be reimbursed accordingly from when the error occurred?
Thanks again.
Kind regards,
Jean
Thank you kindly for the feedback. Feedback is all that I've been asking for from the start.
Note, however, that although the HealthyCare team stated that my cashback is at 25%, I've not received anything back over the past two plus months. Thus, I'm not even getting the 25% currently; not on my Dischem card (as in the past) or paid into my account.
Could you confirm whether the cashback will be back dated accordingly and that I will be reimbursed accordingly from when the error occurred?
Thanks again.
Kind regards,
Jean
What about my healthy food cashback for October? Why was there nothing? I should have received 50% of all of my healthy food purchases at Woolies.
Also, why was healthy food only R54.88 inn September? That is physically not possible. I got on average 7 times more when I only got 25% on Vitality only. Also, why is the healthy food capped at R500 in November?
Do you not see the inconsistencies in the payments?
Please resolve the matter and make the back payments. This is not acceptable.
What about my healthy food cashback for October? Why was there nothing? I should have received 50% of all of my healthy food purchases at Woolies.
Also, why was healthy food only R54.88 inn September? That is physically not possible. I got on average 7 times more when I only got 25% on Vitality only. Also, why is the healthy food capped at R500 in November?
Do you not see the inconsistencies in the payments?
Please resolve the matter and make the back payments. This is not acceptable.
I see the app now says that I am getting 75% on healthy food again. Are there any caps on the monthly amounts now that I am on the full banking suite?
I see the app now says that I am getting 75% on healthy food again. Are there any caps on the monthly amounts now that I am on the full banking suite?