Discovery Bank is not a bank. Only innovation is making the card vertical

On the 23rd of October 2021 my phone and wallet were ****** and that was the beginning of the longest nightmare. i was unable to process any transactions with Discovery Bank as i did not have a phone. i phoned and asked them to prepare a transfer on my behalf which can only be done on a case by case basis. With any other bank you are able to issue an instruction. So much for the Bank being cutting edge. i was then issued a card that i cannot activate without the app. i cannot purchase a phone as the card is not active. how does a bank and company that strives to be market leader in service fail to deal with such an eventually in a country like South Africa