Discovery Bank is less efficient than a State-Owned-Enterprise.

I signed up for Discovery Bank and waited ages for them to get past testing and initial on boarding of customers to “iron out” the kinks.

Getting through to the City Power call centre during load shedding is easier than contacting Discovery Bank there is not even a chat option via the app. Come on guys ...

I waited a while for the card and received a message saying it was not delivered because I didn’t have the correct documents. No delivery attempt was made so this is blatantly untrue. When I called the call centre I was read back a contact telephone number for me that was completely incorrect. I gave the correct number and weeks have passed. No calls and still no card.

I signed up for the signature / black option which seemed most similar to my Standard Bank private banking account. How wrong I was.

The concept of rewarding customers for positive banking behaviour is novel, but behaviour works both ways. Consequently I want my account closed with immediate effect. I am not prepared to pay for zero service, inefficient communication channels and an account that I am, to date, unable to fully use.

I am not prepared to entertain any requests to “fix the problem”. I want the account closed and that is the only remedy I will accept. I called, gave you a chance and you haven’t delivered. The traditional banks have nothing to fear....