Discovery Bank is completely useless
I am disgusted at the service of this bank. A customer service representative assured me that I could make an international payment to pay off my credit card. When I did so, it did not go through and was later told, international payments cannot be made! It took me weeks to track my money. My international bank apologised profusely for delays and made a decent good will payment. Whereas Discovery Bank have taken no responsibility- for giving me incorrect information, for not responding to emails, ignoring my complaints and not providing information post their investigation. This has been going on since the beginning of May and they still have the cheek to deduct interest for delayed payment! Their customer service is non- existant and they should stick to health services not financial services as they are incapable of running a bank. Key staff dealt with Zaidon Brink and Larry Williams From one angry customer Aviva Baran (Rothschild)
Thanks for reaching out to us.
It is true that Discovery Bank does not accept international payments.
Could you kindly advise who had provided you with incorrect information so I can have this issue investigated and dealt with accordingly.
Sorry for the inconveniences caused to you.
Regards
Girshwin
Thanks for reaching out to us.
It is true that Discovery Bank does not accept international payments.
Could you kindly advise who had provided you with incorrect information so I can have this issue investigated and dealt with accordingly.
Sorry for the inconveniences caused to you.
Regards
Girshwin
Hello Girshwin
Thanks for your prompt response. I thought I had rep**** but it turns out that I wrote the reply on my fb account in error.
I did not write down the name of the lady whom.i spoke to, but i believe it was on 7th or 8th April. She even gave me the swift no!
Zaidon Brink said that this would be investigated on April 19, Larry Thomas said he would also get the matter investigated. Feedback was promised- I am still waiting!
In addition, I cannot be held liable for interest, which has been deducted, when the payment would not have been delayed if it werent for incompetence on the banks side.
Larry also said that he would speak to.his manager to see if a 'goodwill payment' could be made for the weeks of inconvenience and phone calls and wasted time and money that I have had to incur by chasing this up now for nearly 2 months!
When I asked that it be treated as a complaint, this email was ignored, when I asked for the details of the complaints department, this too was ignored!
What will be done and when I may ask will I receive feedback from this illusive investigation, a goodwill payment and a debit for the interest charged?
I have just called the bank to ask for a direct line for complaints, but was informed there is no department to handle these!
Hello Peter is getting more and more poor reviews. Not surprised to see this.
Hello Girshwin
Thanks for your prompt response. I thought I had rep**** but it turns out that I wrote the reply on my fb account in error.
I did not write down the name of the lady whom.i spoke to, but i believe it was on 7th or 8th April. She even gave me the swift no!
Zaidon Brink said that this would be investigated on April 19, Larry Thomas said he would also get the matter investigated. Feedback was promised- I am still waiting!
In addition, I cannot be held liable for interest, which has been deducted, when the payment would not have been delayed if it werent for incompetence on the banks side.
Larry also said that he would speak to.his manager to see if a 'goodwill payment' could be made for the weeks of inconvenience and phone calls and wasted time and money that I have had to incur by chasing this up now for nearly 2 months!
When I asked that it be treated as a complaint, this email was ignored, when I asked for the details of the complaints department, this too was ignored!
What will be done and when I may ask will I receive feedback from this illusive investigation, a goodwill payment and a debit for the interest charged?
I have just called the bank to ask for a direct line for complaints, but was informed there is no department to handle these!
Hello Peter is getting more and more poor reviews. Not surprised to see this.