Discovery Bank is broken.
Weeeks after reopening a Discovery account, I am still not being given the service and product I was promised. Previously a consultant told me to open even more accounts so that I could have a ‘suite’ of products so that I could benefit from the discounts etc. Yet again I have been asked to upgrade which I have and being charged (yet again) for a product that isn’t working. My Discovery Miles aren’t loading from my Vitality profile and they haven’t fixed it or communicated in 3 weeks.
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Replies (2)
Discovery Bank's replyOfficial
22 Feb 2023, 11:43Hi Riyaaz
I apologise for the inconvenience this has caused.
I had a look at your account and I do see that an incident was logged and escalated regarding your miles query.
I am following up with the incident team and will provide you with feedback today.
Regards
Beatrice.
I apologise for the inconvenience this has caused.
I had a look at your account and I do see that an incident was logged and escalated regarding your miles query.
I am following up with the incident team and will provide you with feedback today.
Regards
Beatrice.
Discovery Bank's reply22 Feb 2023, 11:43
Official
Hi Riyaaz
I apologise for the inconvenience this has caused.
I had a look at your account and I do see that an incident was logged and escalated regarding your miles query.
I am following up with the incident team and will provide you with feedback today.
Regards
Beatrice.
I apologise for the inconvenience this has caused.
I had a look at your account and I do see that an incident was logged and escalated regarding your miles query.
I am following up with the incident team and will provide you with feedback today.
Regards
Beatrice.
Discovery Bank's replyOfficial
27 Feb 2023, 14:55Hi Riyaaz
Thank you so much for your patience regarding this matter.
The issue has been resolved and your miles are now reflecting correcting in your Discovery Miles Account.
Regards
Beatrice.
Thank you so much for your patience regarding this matter.
The issue has been resolved and your miles are now reflecting correcting in your Discovery Miles Account.
Regards
Beatrice.
Discovery Bank's reply27 Feb 2023, 14:55
Official
Hi Riyaaz
Thank you so much for your patience regarding this matter.
The issue has been resolved and your miles are now reflecting correcting in your Discovery Miles Account.
Regards
Beatrice.
Thank you so much for your patience regarding this matter.
The issue has been resolved and your miles are now reflecting correcting in your Discovery Miles Account.
Regards
Beatrice.