Discovery Bank is a waste of time

Three months ago Discovery "lost" my salary that was deposited into my account and found it in "the cloud" Today my notice savings was released as per my request. It was payed into a vitality cloud account and they cannot find my money. I am going on holiday tomorrow and the funds cannot be returned to me prior to 5-7 working days (my holiday is then over) They requested i send them a proof of payment which cannot be done on there stupid app. So, they had to send me a proof of payment which i inturn had to email to discovery - what a joke! I have now been on the phone for 6 hours with Discovery and 7 different staff members and only 1 person has been so kind as to find out what is going on with my money. The manager Tiffany is so rude, i cannot even talk. The app is pathetic, you cannot see a beneficiaries details and you cannot get a proof of payment unless you do it immeditely with the payment. Its clear Discovery bank knows they are not capable of working efficiently because they themselves bank with FNB. So discovery, are you seriously going to ruin my holiday over some "cloud" ****. Because you have the proof of payment and you can see that my funds are pending so why cant u transfer my funds back to me so long. If this was FNB, i would have made a phone call and had my funds back on the same day! I will be leaving Discovery and returning to FNB, your little rewards that you hand out mean nothing.