Discovery bank is a ****

Discovery bank is a ****, i requested cancellation on all my accounts from the day I opened the accounts on the app. The lady who was assisting me with the cancellation process did not assist me effectively , I asked her if I would have to pay anything for the cancellation and she didn’t disclose. Yesterday I received a call again regarding the delivery on the bank card and I told them I have cancelled only to find out that they have not cancelled my accounts because I was supposed to pay an amount of R185 , now they say in order for me to cancel they want to charge me is R501 , this is apparently for an IPhone that I never received and interests on credit… i what to know what credit are you referring to because I did not use any credit and I requested cancellation from the 1st day the account was opened… interest on what??????? I don’t have a bank card , I don’t have a bank app , I did not get any IPhone! On the email that I received today I was told I have up until the 29th June to pay or this amount will increase… how is that possible because I was told i will receive a call from the executive members in 7 day? I want this complaint to be resolved ASAP . I will not pay any amount because I was advised I don’t have to pay anything when I requested cancellation the 1st time . I was falsely advised and I don’t understand the reasons behind this payment because I requested cancellation on the day I opened the account so Interests on what??? Complaint number: ***9/ ***8 I still have not received any feedback regarding my complaint