CP
Christian P
1 reviews | Active since Apr 2012
10 Sept 2025, 20:25
Discovery bank is a ****!!
I requested to close all my banking accounts and cancel my Vitaly with Discovery 2 weeks ago. A week after I requested to close my accounts, they charged me for service fees, account fees, interest charges, vitality membership, monthly facility fees To this day the accounts are not closed and now they refuse to close it because its in arrears. I am not willing to pay all those fees since they delayed the process.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
10 Sept 2025, 20:35Hi Christian
I am sorry for the inconvenience caused.
I will have a look at your case and provide feedback.
Regards,
Yuvna
I am sorry for the inconvenience caused.
I will have a look at your case and provide feedback.
Regards,
Yuvna
Discovery Bank's reply10 Sept 2025, 20:35
Official
Hi Christian
I am sorry for the inconvenience caused.
I will have a look at your case and provide feedback.
Regards,
Yuvna
I am sorry for the inconvenience caused.
I will have a look at your case and provide feedback.
Regards,
Yuvna
CP
Christian P's updateReviewer Update
15 Sept 2025, 10:22Good day Yuvna,
These accounts are still open after numerous requests. Please close these accounts asap. I called in on the 27th of August 2025 to close these accounts, followed up multiple times and yet its still open today.
Just to be clear, I will not pay for any service charges, account fees or any other charge that was made on these accounts after the 27th of August as these accounts were all settled up on that date.
These accounts are still open after numerous requests. Please close these accounts asap. I called in on the 27th of August 2025 to close these accounts, followed up multiple times and yet its still open today.
Just to be clear, I will not pay for any service charges, account fees or any other charge that was made on these accounts after the 27th of August as these accounts were all settled up on that date.
CP
Christian P's update15 Sept 2025, 10:22
Reviewer Update
Good day Yuvna,
These accounts are still open after numerous requests. Please close these accounts asap. I called in on the 27th of August 2025 to close these accounts, followed up multiple times and yet its still open today.
Just to be clear, I will not pay for any service charges, account fees or any other charge that was made on these accounts after the 27th of August as these accounts were all settled up on that date.
These accounts are still open after numerous requests. Please close these accounts asap. I called in on the 27th of August 2025 to close these accounts, followed up multiple times and yet its still open today.
Just to be clear, I will not pay for any service charges, account fees or any other charge that was made on these accounts after the 27th of August as these accounts were all settled up on that date.
Discovery Bank's replyOfficial
15 Sept 2025, 12:13Hi Christian
I see you have reached out to us on Social Media and you are being assisted on there.
A case has been logged for you, I will follow up and advise further.
Regards,
Yuvna
I see you have reached out to us on Social Media and you are being assisted on there.
A case has been logged for you, I will follow up and advise further.
Regards,
Yuvna
Discovery Bank's reply15 Sept 2025, 12:13
Official
Hi Christian
I see you have reached out to us on Social Media and you are being assisted on there.
A case has been logged for you, I will follow up and advise further.
Regards,
Yuvna
I see you have reached out to us on Social Media and you are being assisted on there.
A case has been logged for you, I will follow up and advise further.
Regards,
Yuvna
CP
Christian P's updateReviewer Update
15 Sept 2025, 12:20Hi Yuvna,
I haven’t received feedback since last week Thursday. Can you please update me here about the feedback. Like I mentioned, this request was made on the 27th of August
Kind regards,
Chris
I haven’t received feedback since last week Thursday. Can you please update me here about the feedback. Like I mentioned, this request was made on the 27th of August
Kind regards,
Chris
CP
Christian P's update15 Sept 2025, 12:20
Reviewer Update
Hi Yuvna,
I haven’t received feedback since last week Thursday. Can you please update me here about the feedback. Like I mentioned, this request was made on the 27th of August
Kind regards,
Chris
I haven’t received feedback since last week Thursday. Can you please update me here about the feedback. Like I mentioned, this request was made on the 27th of August
Kind regards,
Chris
CP
Christian P's updateReviewer Update
16 Sept 2025, 10:14Good day,
this morning I received an email stating that I have to settle the accounts before they can be closed. I will not do it as these fees were charged AFTER I requested to close the account.
Can you please confirm what is going on and why there is a 3 week delay in closing my accounts?
Kind regards,
Chris
this morning I received an email stating that I have to settle the accounts before they can be closed. I will not do it as these fees were charged AFTER I requested to close the account.
Can you please confirm what is going on and why there is a 3 week delay in closing my accounts?
Kind regards,
Chris
CP
Christian P's update16 Sept 2025, 10:14
Reviewer Update
Good day,
this morning I received an email stating that I have to settle the accounts before they can be closed. I will not do it as these fees were charged AFTER I requested to close the account.
Can you please confirm what is going on and why there is a 3 week delay in closing my accounts?
Kind regards,
Chris
this morning I received an email stating that I have to settle the accounts before they can be closed. I will not do it as these fees were charged AFTER I requested to close the account.
Can you please confirm what is going on and why there is a 3 week delay in closing my accounts?
Kind regards,
Chris
Discovery Bank's replyOfficial
17 Sept 2025, 10:11Hi Christian
Your case is with the relevant team. I will provide an update once received.
Regards,
Yuvna
Your case is with the relevant team. I will provide an update once received.
Regards,
Yuvna
Discovery Bank's reply17 Sept 2025, 10:11
Official
Hi Christian
Your case is with the relevant team. I will provide an update once received.
Regards,
Yuvna
Your case is with the relevant team. I will provide an update once received.
Regards,
Yuvna
Discovery Bank's replyOfficial
19 Sept 2025, 13:42Hi Christian
I see your case has been escalated to our Complaints team and they have reached out to you to advise on the progress of your case. If you have any further questions and concerns, do not hesitate to reach out to them and they will be more than happy to assist further.
Due to the above mentioned, I will proceed to close off your case on Hellopeter.
Have a good day further.
Regards,
Yuvna
I see your case has been escalated to our Complaints team and they have reached out to you to advise on the progress of your case. If you have any further questions and concerns, do not hesitate to reach out to them and they will be more than happy to assist further.
Due to the above mentioned, I will proceed to close off your case on Hellopeter.
Have a good day further.
Regards,
Yuvna
Discovery Bank's reply19 Sept 2025, 13:42
Official
Hi Christian
I see your case has been escalated to our Complaints team and they have reached out to you to advise on the progress of your case. If you have any further questions and concerns, do not hesitate to reach out to them and they will be more than happy to assist further.
Due to the above mentioned, I will proceed to close off your case on Hellopeter.
Have a good day further.
Regards,
Yuvna
I see your case has been escalated to our Complaints team and they have reached out to you to advise on the progress of your case. If you have any further questions and concerns, do not hesitate to reach out to them and they will be more than happy to assist further.
Due to the above mentioned, I will proceed to close off your case on Hellopeter.
Have a good day further.
Regards,
Yuvna