1 reviews | Active since Mar 2021
Discovery bank is ****
I went to check star bought things for the value of 3500 on the 3 July I knew they took the money out because I got a sms from them at that time. Came yesterday the 31 July they took the 3500 which discovery bank released the funds into they account I called the bank they said they can't do anything and if I dispute it it will take 30,days and its likely I will need to pay for the dispute spoke to the manager she was in no help she was worried about me calling her dear and miss and not really willing to assist me I told. Them that the money which was in my account was for my car and day Care they didnt care they said that point is sale money can take 6months to be relested into the shops account which I know most banks is 3-5 days now I have no money to pay my car and for day care ask them if they is any way I can do to get the money she said no it is what it is
Thanks for reaching out to us regarding this query.
I have investigated this matter and can confirm the following;
The transaction in question was done on your account on the 3rd of July 2021. These funds were reserved as the merchant had not banked the transaction. (If a Transaction is not banked within 7 days, the funds would then be reversed back into the paying account, however, the merchant still has full rights to those funds for a period of 6 months, as the product or service was delivered.). This was the case with your account. The funds were reversed back into your account after 7days.
You had then continued to use these funds with out questioning the reason why your available balance had increased. The merchant had then banked the funds within their rights on the 31st of July for the payment of the goods received.
I am sorry for any confusion caused by this.
Regards
Girshwin
Thanks for reaching out to us regarding this query.
I have investigated this matter and can confirm the following;
The transaction in question was done on your account on the 3rd of July 2021. These funds were reserved as the merchant had not banked the transaction. (If a Transaction is not banked within 7 days, the funds would then be reversed back into the paying account, however, the merchant still has full rights to those funds for a period of 6 months, as the product or service was delivered.). This was the case with your account. The funds were reversed back into your account after 7days.
You had then continued to use these funds with out questioning the reason why your available balance had increased. The merchant had then banked the funds within their rights on the 31st of July for the payment of the goods received.
I am sorry for any confusion caused by this.
Regards
Girshwin