MA
Malik A
1 reviews | Active since Aug 2023
07 Nov 2025, 11:52
Discovery Bank Investigator Wasting My Time and Ignoring My Case
I am extremely disappointed with Discovery Bank and the way my account has been handled since it was placed on hold on 16 September. I submitted all the required supporting documents from day one, yet there has been no progress at all.
The investigator, Clive, has been wasting my time — making multiple promises to resolve the matter “within a few days,” but never following through. I’ve been following up constantly, requesting call-backs, and he continues to ignore every request.
It’s clear there’s no urgency or accountability from his side, and this delay has become completely unreasonable. I expect Discovery Bank to intervene immediately, assign a different investigator, and finally resolve this case.
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Replies (2)
Discovery Bank's replyOfficial
07 Nov 2025, 11:57Hi Malik,
Thank you for reaching out and sharing your experience — I’m truly sorry for the frustration and inconvenience you've faced. I completely understand how disappointing and stressful this situation must be, especially given the delays and lack of communication.
I sincerely apologize for the way your account has been handled and for the promises that haven’t been followed through. This is not the standard of service we aim to provide.
I will escalate this matter to our ***** team immediately and request urgent feedback on your case.
Thank you for your patience.
Kind regards,
Marusha
Thank you for reaching out and sharing your experience — I’m truly sorry for the frustration and inconvenience you've faced. I completely understand how disappointing and stressful this situation must be, especially given the delays and lack of communication.
I sincerely apologize for the way your account has been handled and for the promises that haven’t been followed through. This is not the standard of service we aim to provide.
I will escalate this matter to our ***** team immediately and request urgent feedback on your case.
Thank you for your patience.
Kind regards,
Marusha
Discovery Bank's reply07 Nov 2025, 11:57
Official
Hi Malik,
Thank you for reaching out and sharing your experience — I’m truly sorry for the frustration and inconvenience you've faced. I completely understand how disappointing and stressful this situation must be, especially given the delays and lack of communication.
I sincerely apologize for the way your account has been handled and for the promises that haven’t been followed through. This is not the standard of service we aim to provide.
I will escalate this matter to our ***** team immediately and request urgent feedback on your case.
Thank you for your patience.
Kind regards,
Marusha
Thank you for reaching out and sharing your experience — I’m truly sorry for the frustration and inconvenience you've faced. I completely understand how disappointing and stressful this situation must be, especially given the delays and lack of communication.
I sincerely apologize for the way your account has been handled and for the promises that haven’t been followed through. This is not the standard of service we aim to provide.
I will escalate this matter to our ***** team immediately and request urgent feedback on your case.
Thank you for your patience.
Kind regards,
Marusha
MA
Malik A's updateReviewer Update
28 Nov 2025, 10:10Thank you for responding.
However, my case is still NOT being handled properly. For almost two months, the assigned investigator (Clive) has not communicated with me, despite my constant attempts to get updates. I have submitted every document requested, including the proof of payment, verification documents, and even a recent police affidavit confirming the legitimacy of the transactions
I have also requested several times for Discovery to assign a different investigator, as many customers — including myself — have experienced the same communication issues with the current one. Unfortunately, NO change has been made.
I am again requesting that my case be given to a different investigator so it can be resolved fairly and without further delay. I have fully cooperated, and I simply need this matter concluded.
Thank you
MA
Malik A's update28 Nov 2025, 10:10
Reviewer Update
Thank you for responding.
However, my case is still NOT being handled properly. For almost two months, the assigned investigator (Clive) has not communicated with me, despite my constant attempts to get updates. I have submitted every document requested, including the proof of payment, verification documents, and even a recent police affidavit confirming the legitimacy of the transactions
I have also requested several times for Discovery to assign a different investigator, as many customers — including myself — have experienced the same communication issues with the current one. Unfortunately, NO change has been made.
I am again requesting that my case be given to a different investigator so it can be resolved fairly and without further delay. I have fully cooperated, and I simply need this matter concluded.
Thank you