LS
Luyanda S
1 reviews | Active since Mar 2024
07 Mar 2024, 16:39
Discovery Bank Investigator
Hi my name is Luyanda Shezi i am 21 years of age (***) i am a Binance trader. To cut the story short my account has been locked since last year and I have submitted all documents needed for it to be unlocked e.i affidavits and screenshots requested from the email i had received from Discovery bank. I had been calling doing a follow up on my account with no luck, today i was put through to an investigator Clive from ***** department, we had a chat with him on Tuesday and explained everything which was he said he will call the fnb bank to ask about the remaining funds in my account if they do not provide with any proof that there was *****ulent activity in my account he will then unlock it today wich is Thursday the 7th, he then told me to follow up today which i then did I called more than 5 times before he returned my call, he is now changing the whole situation saying he will take the money in my account and open it, he will take the money how as it does not belong to him he is no longer talking about the emails and why my account was locked but more interested in the money that is in my account, he also mentioned that my account has been locked before but that is a lie because it is the first time, i have sent all proof needed for my account to be open but now I feel i am being ****med because i am young… too anyone who can assist please kindly do i also have all the screenshots and proof that is needed.
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Replies (8)LS
Luyanda S's updateReviewer Update
08 Mar 2024, 16:42Yesterday i spoke with the investigator Clive and he made the call short saying he will only unlock my account if he removes the funds from it again my question is move funds how that do not belong to him, today I called again and he does not want to talk to me he told the agent that he still will not open my account but is not giving me any reason to why because the amount that had my account closed have been cleared all documents needed have been submitted upon request but he is no longer talking about that but is more concerned about the money in my account again anyone who can assist please do as i need my account opened
LS
Luyanda S's update08 Mar 2024, 16:42
Reviewer Update
Yesterday i spoke with the investigator Clive and he made the call short saying he will only unlock my account if he removes the funds from it again my question is move funds how that do not belong to him, today I called again and he does not want to talk to me he told the agent that he still will not open my account but is not giving me any reason to why because the amount that had my account closed have been cleared all documents needed have been submitted upon request but he is no longer talking about that but is more concerned about the money in my account again anyone who can assist please do as i need my account opened
Discovery Bank's replyOfficial
11 Mar 2024, 11:30Hi Luyanda
We do apologise for the delay in responding to your query.
Unfortunately, we reverse the decision made on this case. Should you not be happy with this feedback, please feel free to escalate the case directly to the ombudsman using:
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
We do apologise for the delay in responding to your query.
Unfortunately, we reverse the decision made on this case. Should you not be happy with this feedback, please feel free to escalate the case directly to the ombudsman using:
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
Discovery Bank's reply11 Mar 2024, 11:30
Official
Hi Luyanda
We do apologise for the delay in responding to your query.
Unfortunately, we reverse the decision made on this case. Should you not be happy with this feedback, please feel free to escalate the case directly to the ombudsman using:
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
We do apologise for the delay in responding to your query.
Unfortunately, we reverse the decision made on this case. Should you not be happy with this feedback, please feel free to escalate the case directly to the ombudsman using:
https://nfosa.co.za/submit-a-complaint/
Regards
Girshwin
LS
Luyanda S's updateReviewer Update
11 Mar 2024, 13:22Reverse the decision made on what grounds? Why is my account still locked when I have submitted the documents needed? I was told my account has been locked for the second time which is false this is only the first time that this has happened, when i had spoke to Clive for the first time he had said he is waiting for FNB bank to confirm the amount that is in my account and when he get’s that it’s legit only then he will open the account, when i did the follow up everything has changed he is not giving me feedback on what FNB has confirmed but is telling me i must go to FNB to confirm or get the person who sent me money to confirm payment. The money in my account has nothing to do with him and it the payment was made unfortunately after my account has been locked so I could not touch it. The amount that was reported and i had received an email from discovery i have sent what was asked with screenshots proving those 2 payments. If i was not being ****med why was a reverse payment to the person who sent me money not an option? Why must Clive the investigator say he will take the money out of my account then unlock my account? Where will he place the amount? Or discovery now has a pocket bank where you take peoples money and store it there?… please make everything make sense or can i get someone who will explain exactly what is going on. Thanks in advance
LS
Luyanda S's update11 Mar 2024, 13:22
Reviewer Update
Reverse the decision made on what grounds? Why is my account still locked when I have submitted the documents needed? I was told my account has been locked for the second time which is false this is only the first time that this has happened, when i had spoke to Clive for the first time he had said he is waiting for FNB bank to confirm the amount that is in my account and when he get’s that it’s legit only then he will open the account, when i did the follow up everything has changed he is not giving me feedback on what FNB has confirmed but is telling me i must go to FNB to confirm or get the person who sent me money to confirm payment. The money in my account has nothing to do with him and it the payment was made unfortunately after my account has been locked so I could not touch it. The amount that was reported and i had received an email from discovery i have sent what was asked with screenshots proving those 2 payments. If i was not being ****med why was a reverse payment to the person who sent me money not an option? Why must Clive the investigator say he will take the money out of my account then unlock my account? Where will he place the amount? Or discovery now has a pocket bank where you take peoples money and store it there?… please make everything make sense or can i get someone who will explain exactly what is going on. Thanks in advance
Discovery Bank's replyOfficial
11 Mar 2024, 13:25Due to the nature of this query only our ***** team can deal with your complaint.
I have requested our ***** investigator to reach out to you with further information.
Regards
Girshwin
I have requested our ***** investigator to reach out to you with further information.
Regards
Girshwin
Discovery Bank's reply11 Mar 2024, 13:25
Official
Due to the nature of this query only our ***** team can deal with your complaint.
I have requested our ***** investigator to reach out to you with further information.
Regards
Girshwin
I have requested our ***** investigator to reach out to you with further information.
Regards
Girshwin
LS
Luyanda S's updateReviewer Update
11 Mar 2024, 13:52He will not call, he never calls until I have called like 5 times only then i get to talk him i get transferred using my own airtime. The last time I called which was last week Friday I spoke to an agent and their name Mpulo (sorry if I have spelled that wrong) he put my call on hold and got back to me after a while stating that the investigator said he will not talk to me he thinks I understand what he said because he even told me in isiZulu, which was very rude of him. The agent also read something on email he says it stated that the investigator is waiting for confirmation on some documents he had sent to FNB and that takes 7 days, 7 days has come and gone…
LS
Luyanda S's update11 Mar 2024, 13:52
Reviewer Update
He will not call, he never calls until I have called like 5 times only then i get to talk him i get transferred using my own airtime. The last time I called which was last week Friday I spoke to an agent and their name Mpulo (sorry if I have spelled that wrong) he put my call on hold and got back to me after a while stating that the investigator said he will not talk to me he thinks I understand what he said because he even told me in isiZulu, which was very rude of him. The agent also read something on email he says it stated that the investigator is waiting for confirmation on some documents he had sent to FNB and that takes 7 days, 7 days has come and gone…
LS
Luyanda S's updateReviewer Update
12 Mar 2024, 09:28Morning, i am still waiting for that phone call. Thanks
LS
Luyanda S's update12 Mar 2024, 09:28
Reviewer Update
Morning, i am still waiting for that phone call. Thanks
LS
Luyanda S's updateReviewer Update
13 Mar 2024, 08:21HELLO!!??
LS
Luyanda S's update13 Mar 2024, 08:21
Reviewer Update
HELLO!!??
Discovery Bank's replyOfficial
13 Mar 2024, 09:12Hi Luyanda
I have escalated this issue for assistance. Our team will be reaching out to you as soon as possible.
Regards
Girshwin
I have escalated this issue for assistance. Our team will be reaching out to you as soon as possible.
Regards
Girshwin
Discovery Bank's reply13 Mar 2024, 09:12
Official
Hi Luyanda
I have escalated this issue for assistance. Our team will be reaching out to you as soon as possible.
Regards
Girshwin
I have escalated this issue for assistance. Our team will be reaching out to you as soon as possible.
Regards
Girshwin