Discovery Bank Internet Nightmare

Having an account with Discovery should've simplified things since they "look" like leading giants in digital banking. I had the worst customer experience when my phone my phone couldn't switch on and had to go in for repairs. I thought I could access my accounts via Internet banking as any other bank allows that, but not discovery. It needed a two step verification process and I couldn't since my phone was in for repairs.

I needed to access my accounts from my laptop and make a few transfers but no not with this silly little bank. I called in to their customer service line expecting help but what I got was simply the worst service ever, the clerk didn't have answers for me and told me I should call ***** line since I couldn't have access of my phone. I twitted them and they asked I DM them and still got no response. Imagine having to borrow money from people when you have it and your own bank can't service its clientele!!!

To all card holders with Discovery, NEVER run out of battery life or take your phone in for repairs and think you will simply use Internet banking instead of the app.