DK
Dianne K
1 reviews | Active since Apr 2014
21 Oct 2021, 14:15
Discovery Bank "Interest Charged in Error"
September and October, Discovery Bank has charged me interest on my credit card that was paid up in full at the end of each month. Each time Discovery Bank has apologized, stating it is a system error and the interest was charged in error. If I hadn't have noticed, would I have got the money back? Still waiting for the refund!!!
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
21 Oct 2021, 16:49Hi, Dianne
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We can see that a case to investigate this matter has been logged and our team is currently investigating and feedback will be provided to you directly.
Regards,
Lebohang
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We can see that a case to investigate this matter has been logged and our team is currently investigating and feedback will be provided to you directly.
Regards,
Lebohang
Discovery Bank's reply21 Oct 2021, 16:49
Official
Hi, Dianne
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We can see that a case to investigate this matter has been logged and our team is currently investigating and feedback will be provided to you directly.
Regards,
Lebohang
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We can see that a case to investigate this matter has been logged and our team is currently investigating and feedback will be provided to you directly.
Regards,
Lebohang
Discovery Bank's replyOfficial
25 Oct 2021, 16:38Hi, Dianne
Our team will be in touch to provide feedback. As this matter has been escalated.
Regards,
Lebohang
Our team will be in touch to provide feedback. As this matter has been escalated.
Regards,
Lebohang
Discovery Bank's reply25 Oct 2021, 16:38
Official
Hi, Dianne
Our team will be in touch to provide feedback. As this matter has been escalated.
Regards,
Lebohang
Our team will be in touch to provide feedback. As this matter has been escalated.
Regards,
Lebohang