Discovery Bank: ***********, Dysfunctional & Utterly Useless

Today I was forced to close my Discovery Bank account, after less than a month of being a customer. It is sad because I use their medical aid, car & home insurance and life insurance. (I loved Discovery card that was administered by FNB)

The bank is simply dysfunctional - there is no other way to put it. The staff in the call center have no clue- and are unable to assist with the most basic queries. For example they don’t know what the difference between a debit order and a recurring payment is. I emailed with questions two weeks ago and still have not received an adequate response. I phoned numerous times asking to speak to someone who at least knows what’s going on and I simply get empty promises.

I don’t really want to touch on ethics but I think Discovery Bank is pushing the limits here. Apparently (and a big apparently because, again, no one seems to know) Discovery Miles are not active on Discovery Bank. I also read that the miles fee that was paid at the beginning of the year would be refunded (pro rata), this hasn’t happened yet. They’re not very upfront with their fees either.

Basic basic functionality isn’t there. For example you can’t buy airtime or prepaid electricity.

Discovery Bank please read these reviews, you have unhappy customers, your automated responses simply aren’t good enough. I’m a die hard discovery fan- and you’ve lost my business, granted- you may not care about that, but word of mouth is more powerful than you may think. And maybe, just maybe, you’re not only losing my business.