JH
Junaid H
1 reviews | Active since Feb 2023
13 Feb 2023, 17:41
Discovery Bank ***********
I have had he the worst experience ever with a bank .ie .discovery bank. Firstly you are *********ed into getting an account . Being a discovery vitality member they have banned you from using the site without a discovery bank account. Secondly been dealing with 7 people and yet these *********** imbeciles cannot issue a secondary card to me for my spouse . Every day for the last 10 days they cannot resolve this issue. I have now lost the Oppurtunity to purchase the tickets I want and is going to cost me unnecessary money . Frustrated
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Replies (2)
Discovery Bank's replyOfficial
13 Feb 2023, 20:48Hi Junaid
Thanks for bringing this to our attention.
My systems show that we are not able to complete your application for a secondary card due to a systems issue regarding your wives passport number. There has been an escalation logged by our management team regarding this matter and we will ensure we do get this resolved as a matter of urgency.
I would like to apologise for the inconvenience caused to you due to this error.
Rest assured our team is working at resolving this issue.
Regards
Girshwin.
Thanks for bringing this to our attention.
My systems show that we are not able to complete your application for a secondary card due to a systems issue regarding your wives passport number. There has been an escalation logged by our management team regarding this matter and we will ensure we do get this resolved as a matter of urgency.
I would like to apologise for the inconvenience caused to you due to this error.
Rest assured our team is working at resolving this issue.
Regards
Girshwin.
Discovery Bank's reply13 Feb 2023, 20:48
Official
Hi Junaid
Thanks for bringing this to our attention.
My systems show that we are not able to complete your application for a secondary card due to a systems issue regarding your wives passport number. There has been an escalation logged by our management team regarding this matter and we will ensure we do get this resolved as a matter of urgency.
I would like to apologise for the inconvenience caused to you due to this error.
Rest assured our team is working at resolving this issue.
Regards
Girshwin.
Thanks for bringing this to our attention.
My systems show that we are not able to complete your application for a secondary card due to a systems issue regarding your wives passport number. There has been an escalation logged by our management team regarding this matter and we will ensure we do get this resolved as a matter of urgency.
I would like to apologise for the inconvenience caused to you due to this error.
Rest assured our team is working at resolving this issue.
Regards
Girshwin.
JH
Junaid H's updateReviewer Update
14 Feb 2023, 07:48Girshwin thank you for your reply 3 hrs later but still does not resolve my issue.The card is not in hand to book flights. I am at a financial loss.
We have sent my wife’s South Africa ID and new passport 1 week ago.We were promised the card by the 10 February 2023.
It is a typical corporate answer to say there is a systems issue .
It is more a case of an ID TEN T problem.Everyone in the discovery banking telecall centre knows nothing about everything and able to do everything possible to do Nothing.No thing has changed since last week .All your staff should be summoned back to the office and get back to working full time jobs in the office.No exceptions.
What should happen is that the so called “senior management “
Should wake up,get active and do the necessary and
1) resolve the matter today and expedite this process.
2) Have the card delivered today
3) extend the discounted international airfares for travel because it was the bank faults.Your system issues has nothing to do with me.
4) Being a new “forced” client to discovey bank I should be looked after.
5) you should remove the intentional block on your vitality website in which you as the discovery “bully on the block“ does not allow your own loyal medical aid clients on vitality the courtesy to purchase any of international airfares without a discovery bank account.
I am sorry ,I will not accept that the sad story of kulula closed down,it was COVID and the policy changed.This is all opportunistic and I am certain that this is in conflict with what is the “ norm” and “fair” to “your” medical aid client.
This is a form of strong arming your very own loyal medical aid client of 20 years into getting yet another unnecessary product from the discovey basket.
Please don’t pick and choose your response.Answer all the questions and change your policy of hiding behind closed doors and a telephone.You as the bank should have a walk in centre.
There is nothing special about your discovery bank.FNB can give you a r card in 10 minutes over the counter.
Kindly resolve all my request today failing which I will gladly bring this matter to the attention of the media and maybe even the competitions board.I am certain the reputational damage to discovery bank will be catastrophic.
Good luck to you and your team the clock runneth down.
We have sent my wife’s South Africa ID and new passport 1 week ago.We were promised the card by the 10 February 2023.
It is a typical corporate answer to say there is a systems issue .
It is more a case of an ID TEN T problem.Everyone in the discovery banking telecall centre knows nothing about everything and able to do everything possible to do Nothing.No thing has changed since last week .All your staff should be summoned back to the office and get back to working full time jobs in the office.No exceptions.
What should happen is that the so called “senior management “
Should wake up,get active and do the necessary and
1) resolve the matter today and expedite this process.
2) Have the card delivered today
3) extend the discounted international airfares for travel because it was the bank faults.Your system issues has nothing to do with me.
4) Being a new “forced” client to discovey bank I should be looked after.
5) you should remove the intentional block on your vitality website in which you as the discovery “bully on the block“ does not allow your own loyal medical aid clients on vitality the courtesy to purchase any of international airfares without a discovery bank account.
I am sorry ,I will not accept that the sad story of kulula closed down,it was COVID and the policy changed.This is all opportunistic and I am certain that this is in conflict with what is the “ norm” and “fair” to “your” medical aid client.
This is a form of strong arming your very own loyal medical aid client of 20 years into getting yet another unnecessary product from the discovey basket.
Please don’t pick and choose your response.Answer all the questions and change your policy of hiding behind closed doors and a telephone.You as the bank should have a walk in centre.
There is nothing special about your discovery bank.FNB can give you a r card in 10 minutes over the counter.
Kindly resolve all my request today failing which I will gladly bring this matter to the attention of the media and maybe even the competitions board.I am certain the reputational damage to discovery bank will be catastrophic.
Good luck to you and your team the clock runneth down.
JH
Junaid H's update14 Feb 2023, 07:48
Reviewer Update
Girshwin thank you for your reply 3 hrs later but still does not resolve my issue.The card is not in hand to book flights. I am at a financial loss.
We have sent my wife’s South Africa ID and new passport 1 week ago.We were promised the card by the 10 February 2023.
It is a typical corporate answer to say there is a systems issue .
It is more a case of an ID TEN T problem.Everyone in the discovery banking telecall centre knows nothing about everything and able to do everything possible to do Nothing.No thing has changed since last week .All your staff should be summoned back to the office and get back to working full time jobs in the office.No exceptions.
What should happen is that the so called “senior management “
Should wake up,get active and do the necessary and
1) resolve the matter today and expedite this process.
2) Have the card delivered today
3) extend the discounted international airfares for travel because it was the bank faults.Your system issues has nothing to do with me.
4) Being a new “forced” client to discovey bank I should be looked after.
5) you should remove the intentional block on your vitality website in which you as the discovery “bully on the block“ does not allow your own loyal medical aid clients on vitality the courtesy to purchase any of international airfares without a discovery bank account.
I am sorry ,I will not accept that the sad story of kulula closed down,it was COVID and the policy changed.This is all opportunistic and I am certain that this is in conflict with what is the “ norm” and “fair” to “your” medical aid client.
This is a form of strong arming your very own loyal medical aid client of 20 years into getting yet another unnecessary product from the discovey basket.
Please don’t pick and choose your response.Answer all the questions and change your policy of hiding behind closed doors and a telephone.You as the bank should have a walk in centre.
There is nothing special about your discovery bank.FNB can give you a r card in 10 minutes over the counter.
Kindly resolve all my request today failing which I will gladly bring this matter to the attention of the media and maybe even the competitions board.I am certain the reputational damage to discovery bank will be catastrophic.
Good luck to you and your team the clock runneth down.
We have sent my wife’s South Africa ID and new passport 1 week ago.We were promised the card by the 10 February 2023.
It is a typical corporate answer to say there is a systems issue .
It is more a case of an ID TEN T problem.Everyone in the discovery banking telecall centre knows nothing about everything and able to do everything possible to do Nothing.No thing has changed since last week .All your staff should be summoned back to the office and get back to working full time jobs in the office.No exceptions.
What should happen is that the so called “senior management “
Should wake up,get active and do the necessary and
1) resolve the matter today and expedite this process.
2) Have the card delivered today
3) extend the discounted international airfares for travel because it was the bank faults.Your system issues has nothing to do with me.
4) Being a new “forced” client to discovey bank I should be looked after.
5) you should remove the intentional block on your vitality website in which you as the discovery “bully on the block“ does not allow your own loyal medical aid clients on vitality the courtesy to purchase any of international airfares without a discovery bank account.
I am sorry ,I will not accept that the sad story of kulula closed down,it was COVID and the policy changed.This is all opportunistic and I am certain that this is in conflict with what is the “ norm” and “fair” to “your” medical aid client.
This is a form of strong arming your very own loyal medical aid client of 20 years into getting yet another unnecessary product from the discovey basket.
Please don’t pick and choose your response.Answer all the questions and change your policy of hiding behind closed doors and a telephone.You as the bank should have a walk in centre.
There is nothing special about your discovery bank.FNB can give you a r card in 10 minutes over the counter.
Kindly resolve all my request today failing which I will gladly bring this matter to the attention of the media and maybe even the competitions board.I am certain the reputational damage to discovery bank will be catastrophic.
Good luck to you and your team the clock runneth down.