FN
Freda N
1 reviews | Active since Sept 2014
27 Jul 2020, 08:41
DISCOVERY BANK : INCOMPETENCE AND WORST SERVICE EVER : ********** TRANSACTIONS
I have requested settlement figures from Discovery Bank to settle and account more than a week ago - they ignore any follow up e-mails - the only communication they do send is that they received your mail.
I have had THREE ********** transactions against my credit card since Discovery Bank took the account over from FNB. I have not even received the card yet - and THREE ********** transactions!
I HAVE NEVER DEALT WITH SUCH INCOMPETENCE IN MY ENTIRE LIFE!!
Stay away from Discovery Bank!
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Replies (2)FN
Freda N's updateReviewer Update
04 Aug 2020, 12:33Well..... Discovery Bank has totally ignored ALL my e-mails.
The last report from them stated that they will supply feedback with 72 Hours after I lodged the first ********** report against a transaction....
IT HAS BEEN ELEVEN - YES ELEVEN DAYS!!!! Clearly the folks at Discovery Bank cannot count.... 72 hours is NOT 11 days....
NO REPLY - only the automated response where they PROMISE to attend to your querry......
Next step - stop paying anything further....... they are not giving ANY service - why should they be paid???
I TRULY HAVE NOT HAD SUCH ABSOLUTELY RIDICULOUS SERVICE.... EVER!!
This is why Donald Trump calls this country a ****HOLE.... and here is the proof!!!!
The last report from them stated that they will supply feedback with 72 Hours after I lodged the first ********** report against a transaction....
IT HAS BEEN ELEVEN - YES ELEVEN DAYS!!!! Clearly the folks at Discovery Bank cannot count.... 72 hours is NOT 11 days....
NO REPLY - only the automated response where they PROMISE to attend to your querry......
Next step - stop paying anything further....... they are not giving ANY service - why should they be paid???
I TRULY HAVE NOT HAD SUCH ABSOLUTELY RIDICULOUS SERVICE.... EVER!!
This is why Donald Trump calls this country a ****HOLE.... and here is the proof!!!!
FN
Freda N's update04 Aug 2020, 12:33
Reviewer Update
Well..... Discovery Bank has totally ignored ALL my e-mails.
The last report from them stated that they will supply feedback with 72 Hours after I lodged the first ********** report against a transaction....
IT HAS BEEN ELEVEN - YES ELEVEN DAYS!!!! Clearly the folks at Discovery Bank cannot count.... 72 hours is NOT 11 days....
NO REPLY - only the automated response where they PROMISE to attend to your querry......
Next step - stop paying anything further....... they are not giving ANY service - why should they be paid???
I TRULY HAVE NOT HAD SUCH ABSOLUTELY RIDICULOUS SERVICE.... EVER!!
This is why Donald Trump calls this country a ****HOLE.... and here is the proof!!!!
The last report from them stated that they will supply feedback with 72 Hours after I lodged the first ********** report against a transaction....
IT HAS BEEN ELEVEN - YES ELEVEN DAYS!!!! Clearly the folks at Discovery Bank cannot count.... 72 hours is NOT 11 days....
NO REPLY - only the automated response where they PROMISE to attend to your querry......
Next step - stop paying anything further....... they are not giving ANY service - why should they be paid???
I TRULY HAVE NOT HAD SUCH ABSOLUTELY RIDICULOUS SERVICE.... EVER!!
This is why Donald Trump calls this country a ****HOLE.... and here is the proof!!!!
Discovery Bank's replyOfficial
29 Oct 2020, 17:16Hi Freda
We do apologise for only responding to your post now, however we have been in contact with you and responded to your Banking Ombudsman case.
Regards
Jaco
We do apologise for only responding to your post now, however we have been in contact with you and responded to your Banking Ombudsman case.
Regards
Jaco
Discovery Bank's reply29 Oct 2020, 17:16
Official
Hi Freda
We do apologise for only responding to your post now, however we have been in contact with you and responded to your Banking Ombudsman case.
Regards
Jaco
We do apologise for only responding to your post now, however we have been in contact with you and responded to your Banking Ombudsman case.
Regards
Jaco